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Labcorp Customer Service Jobs (NOW HIRING)

Labcorp

IT Customer Service Specialist

Tampa, FL · On-site

$20/hr

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role ... Labcorp is seeking an IT Customer Service Specialist for a dynamic team. Work Schedule: This is a ...

Labcorp

Customer Service Lab Support

Phoenix, AZ · On-site

$17 - $22.25/hr

Labcorp is seeking a Specimen Problem Resolution Specialist to join our team atin Phoenix, AZ ... customer service Additional Job Standards * Excellent communication skills; both written and verbal

Labcorp

IT Customer Service Specialist

Tampa, FL

$20/hr

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role ... Labcorp is seeking an IT Customer Service Specialist for a dynamic team. Work Schedule: This is a ...

Labcorp

Sr Service Rep

Greenville, SC · On-site

$18 - $25/hr

Labcorp is seeking a Courier II to join our team in Greenville, SC Work Schedule: Monday-Friday ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...

Labcorp

Sr Service Rep

Greenville, SC

$18 - $25/hr

Labcorp is seeking a Courier II to join our team in Greenville, SC Work Schedule: Monday-Friday ... Ability to problem solve customer issues * Ability to lift up to 50 lbs. * Ability to meet the ...

Labcorp

Biopharma Support Service

Buffalo, NY · On-site

$22 - $25/hr

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY ... High school diploma or equivalent * 2 or more years of customer service experience Preferred ...

Labcorp

Bilingual PST Specialist

Evanston, IL

$17.50 - $24.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Senior Medical Courier

Kingston, NY · On-site

$17.75 - $20/hr

Customer service experience Additional Job Standards: * Very punctual and strong time management ... LabCorp seeking a Sr. Service Representative to join our team in Kingston, New York. In this ...

Labcorp

Bilingual PST Specialist

Evanston, IL · On-site

$17.50 - $24.50/hr

... service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service ...

Labcorp

Phlebotomist - Patient Service Center

Alpharetta, GA · On-site

$16.50 - $20.75/hr

... Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled ...

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Labcorp Customer Service information

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How much do labcorp customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for labcorp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Labcorp Customer Service job?

A Labcorp Customer Service job involves assisting patients, healthcare providers, and clients with inquiries about test orders, results, billing, and appointment scheduling. Representatives handle phone calls, emails, and other forms of communication to provide support and resolve issues. Strong customer service skills, attention to detail, and knowledge of Labcorp services are essential. Employees may also work with internal departments to ensure accurate and timely responses.

What are some common challenges faced by Labcorp Customer Service representatives, and how can they be managed?

Labcorp Customer Service representatives often handle sensitive health-related inquiries and must manage high call volumes, which can be challenging, especially during peak hours. Maintaining accuracy and professionalism while providing timely responses is essential, as the information given impacts patient care and satisfaction. Building strong product knowledge and leaning on team support are effective strategies for managing stress and complex cases. Continuous training and clear communication channels with both customers and internal Labcorp departments help representatives navigate these challenges successfully.

What are the key skills and qualifications needed to thrive in the Labcorp Customer Service position, and why are they important?

To succeed as a Labcorp Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Labcorp's internal platforms is often required. Excellent problem-solving abilities, patience, and a calm demeanor are standout soft skills in this position. These abilities are crucial for providing accurate information, efficiently resolving customer concerns, and ensuring a positive experience for patients and clients.

More about Labcorp Customer Service jobs
What cities are hiring for Labcorp Customer Service jobs? Cities with the most Labcorp Customer Service job openings:
What are the most commonly searched types of Labcorp Customer Service jobs? The most popular types of Labcorp Customer Service jobs are:
What states have the most Labcorp Customer Service jobs? States with the most job openings for Labcorp Customer Service jobs include:
What job categories do people searching Labcorp Customer Service jobs look for? The top searched job categories for Labcorp Customer Service jobs are:
Labcorp Customer Service jobs near you
Infographic showing various Labcorp Customer Service job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (Onsite)

Customer Service Representative (Onsite)

Labcorp

Burlington, NC • On-site

$13.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Act as a liaison between Labcorp, the customer base, and patients.

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,105 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description

Labcorp is seeking an on-site Customer Service Representative to join our team in Burlington, NC.
Work Schedule: First Shift, Tuesday-Saturday 8:00am to 5:00pm
Job Responsibilities
  • Act a liaison between Labcorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting Labcorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications
  • High School Diploma or equivalent
  • 3 months or more of customer service experience

Preferred Qualifications
  • Associate's degree
  • 3 months or more of contact center or call center environment
  • 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards
  • Bilingual in Spanish
  • Proficient with Microsoft Office programs
  • Experience with Salesforce.com and/or Laboratory Information Systems
  • Possess a high level of professionalism and a strong customer service orientation
  • Ability to work independently and within a team environment
  • High level of attention to detail with the ability to prioritize and multitask
  • Ability to work in a fast paced production environment and meet established turn-around times
  • Strong communication skills; both written and verbal
  • Ability to handle the physical requirements of the position
  • Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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