Labcorp Customer Service Jobs in Indiana (NOW HIRING)

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a remote Global Study Manager to join our Central Labs Services team.

Job Responsibilities

• Key contact for clients; Liaison between Clients, CRO, and Labcorp

• Ensure successful interactions between Labcorp study team members needed to provide seamless study delivery to the client.

• Provide project management oversight, focusing on key client deliverables through budget, risk, and milestone management.

• Facilitate communications between Client and extended Labcorp study team, including Study Design Lead and Regional Study Coordinator.

• Perform review of Statement of Work (SOW) to ensure quality implementation of client specifics and requirements.

• Manage a portfolio of global and local studies with varying complexities.

• Act as an ambassador on behalf of the client within Labcorp Central Labs and across Labcorp business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills

• Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients

• Participate in functional meetings and provide input, keeping processes up to date

• Comply with Central Labs Global Project Management strategy

• Support a culture of continuous improvement, quality, and productivity

Minimum Qualifications

• High school diploma or equivalent

• 6 years or more of experience in clinical research

• 2 years or more of project management experience

• 2 years or more of direct client and stakeholder engagement experience

Preferred Qualifications

• Bachelor's degree in life sciences

• 2 years or more of experience working within Labcorp's CLS group

Additional Job Standards

• Proven ability to manage internal and external customer relationships, including handling escalations and delivering highquality client support

• Demonstrated success operating in fastpaced environments with shifting priorities; strong ability to plan, organize, problemsolve, and manage competing deadlines

• Exceptional organizational and analytical skills

• Excellent verbal and written communication abilities

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.

Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world's largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.

Application Window: Closes at the end of the day August 28, 2026.

Pay Range: 70-90K

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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