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Kpmg Service Delivery Analyst Jobs (NOW HIRING)

KPMG

Director, Technology Delivery Lead

Atlanta, GA · On-site

$203K/yr

... KPMG provides audit, tax and advisory services for organizations in today's most important ... Experience delivering data, analytics, or enterprise platform solutions (for example, cloud ...

Integer

IT Service Delivery Analyst

Plano, TX · On-site

... delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing ...

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How much do kpmg service delivery analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for kpmg service delivery analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a KPMG Service Delivery Analyst, and how can they be addressed?

As a KPMG Service Delivery Analyst, one common challenge is balancing multiple priorities while ensuring high-quality service delivery to clients and internal stakeholders. This often requires strong organizational skills and the ability to adapt quickly to changing client needs or technology updates. Effective communication and collaboration with cross-functional teams are also essential, as analysts frequently coordinate with IT, operations, and client-facing departments. To address these challenges, it's important to stay proactive, leverage available support resources, and continuously seek feedback to drive process improvements.

What is a KPMG Service Delivery Analyst?

KPMG Service Delivery Analysts are professionals responsible for ensuring that IT services and solutions are delivered efficiently and meet client expectations. They monitor service performance, manage incidents or service requests, and coordinate with technical teams to resolve issues quickly. These analysts also work to identify areas for improvement in service processes and maintain strong communication with stakeholders. Their role is crucial in maintaining high-quality client service and supporting KPMG's business operations.

What are the key skills and qualifications needed to thrive as a KPMG Service Delivery Analyst?

To thrive as a KPMG Service Delivery Analyst, you need strong analytical abilities, a background in business or IT-related fields, and experience with service management principles. Familiarity with IT Service Management (ITSM) tools like ServiceNow, as well as certifications such as ITIL, are commonly expected. Excellent communication, problem-solving, and teamwork skills help you effectively address client needs and collaborate across departments. These capabilities ensure efficient service delivery, client satisfaction, and continual process improvement within a fast-paced consulting environment.

What is the difference between Kpmg Service Delivery Analyst vs Kpmg Business Analyst?

AspectKpmg Service Delivery AnalystKpmg Business Analyst
Required CredentialsBachelor's degree, relevant certifications (e.g., ITIL, Six Sigma)Bachelor's degree, often in business or related fields; certifications vary
Work EnvironmentClient-facing, operational support, process improvementProject-focused, strategic analysis, process optimization
Employer & Industry UsageUsed in consulting, finance, and technology sectors within KPMGCommon in consulting, finance, and corporate strategy roles at KPMG

The Kpmg Service Delivery Analyst primarily focuses on operational support, process improvement, and client service delivery, while the Kpmg Business Analyst emphasizes strategic analysis, project management, and business process optimization. Both roles require similar educational backgrounds and certifications but differ in their core responsibilities and work focus.

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Kpmg Service Delivery Analyst jobs near you
Infographic showing various Kpmg Service Delivery Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

IT Service Delivery Analyst

Resource Environmental Solutions LLC

Remote

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Resource Environmental Solutions LLC is seeking an IT Service Delivery Analyst who is passionate about restoration and sustainability. In this role, you will provide effective technology support to employees, resolve technical issues, and contribute to training and process improvement efforts.
Responsibilities:
• provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed
• use remote support and monitoring tools to assist end users
• maintain software and hardware asset records
• support the deployment of technology across the organization
• help create training materials
• answer frequently asked questions
• provide technical assistance to employees with varying levels of technical comfort
• work closely with the IT Service Delivery Lead and the broader IT team
• help identify technical needs
• support repeatable processes
• contribute to a strong internal service culture
Qualifications:
Required:
• BS/BA required
• Five years of experience in a front-line customer service environment supporting technology
• Strong communication and customer service skills
• Experience supporting employees across varying levels of technical proficiency
• Demonstrated success delivering strong customer service in a technology support environment
Preferred:
• Familiarity with remote support tools, ticketing systems, or similar support platforms
• Familiarity with Windows 10 and Windows 11 deployment and support
• Experience with software distribution, application support, and hardware diagnostics
• Experience with cybersecurity controls such as awareness training, MFA, and EDR
• Working knowledge of Active Directory, Security Groups, and Group Policies
• Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam
Company:
As the nation’s largest nature-based solutions company, RES (Resource Environmental Solutions) is restoring a resilient earth for a modern world, project by project. Founded in 2007, the company is headquartered in Baton Rouge, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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