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Keolis Jobs (NOW HIRING)

Keolis America

City Bus Driver

CA · On-site

$22.67/hr

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in ...

Keolis America

Bus Operator - CapMetro

Austin, TX

$19.25 - $24.75/hr

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. * EEO statement: Our policy is to afford Equal ...

Keolis America

Paratransit Attendant

Van Nuys, CA

$18.72/hr

Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities. Together we can become the most successful transportation company in ...

Keolis America

Signal Maintainer C&S

Somerville, MA

At Keolis Commuter Services (KCS), we give every team member--and their ideas--a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our ...

Keolis America

Paratransit Driver

Van Nuys, CA · On-site

$20.80/hr

Strict adherence to Keolis and client policies and procedures * Adhere to all regulations related to the Americans with Disabilities Act (ADA); correctly operate a wheelchair lift with proper safety ...

Keolis Transit America

Trainer

Dania, FL · On-site

Must hold Keolis Behind-the-Wheel Trainer Certification or acquire during the first 60 days. * Excellent customer service record, with no customer complaints in the previous twelve (12) months.

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How much do keolis jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for keolis in the United States is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Keolis vs Bus Driver?

AspectKeolisBus Driver
Required CredentialsCommercial driver's license (CDL), passenger endorsement, safety trainingCDL, passenger endorsement, safety training
Work EnvironmentPublic transit agencies, operating buses on scheduled routesPublic transit, operating buses on scheduled routes
Employer & IndustryPublic transportation companies, including KeolisTransit agencies, private companies, or municipalities
Common Search & ComparisonKeolis vs Bus Driver

Both Keolis employees and bus drivers require similar credentials like a CDL and safety training. Keolis is a transit operator managing multiple routes and services, while bus drivers are the frontline staff operating buses. The main difference lies in Keolis being an employer and service provider, whereas bus drivers are individual employees. Understanding this distinction helps job seekers identify whether they are interested in working for Keolis or as a bus driver directly.

What are the key skills and qualifications needed to thrive at Keolis?

To thrive at Keolis, you typically need expertise in transportation operations, safety protocols, and customer service, often supported by relevant certifications such as a Commercial Driver’s License (CDL) or transit operations training. Familiarity with scheduling software, fleet management systems, and safety compliance tools is essential. Strong communication, problem-solving abilities, and a focus on teamwork are valuable soft skills in this environment. These skills ensure efficient service delivery, passenger safety, and high customer satisfaction in a dynamic public transit setting.

What is Keolis?

Keolis is a global transportation company that specializes in operating public transit systems, including buses, trains, trams, and other mobility solutions. Headquartered in France, Keolis works in partnership with public authorities to manage and optimize urban and intercity transportation services across more than a dozen countries. The company is known for its focus on sustainable mobility, innovation, and customer service, helping cities improve access to efficient, reliable, and eco-friendly transportation options.

What are some common challenges faced by employees working at Keolis, and how does the company support staff in overcoming them?

Employees at Keolis, a leading public transportation operator, often encounter challenges such as managing complex schedules, adapting to evolving transit technologies, and maintaining high levels of customer service during busy periods. To support staff, Keolis provides thorough training programs, ongoing professional development, and a strong focus on teamwork and communication. The company also fosters a collaborative work environment where employees are encouraged to share feedback and best practices, helping them to navigate challenges effectively and grow within their roles.
More about Keolis jobs
What cities are hiring for Keolis jobs? Cities with the most Keolis job openings:
What states have the most Keolis jobs? States with the most job openings for Keolis jobs include:
What job categories do people searching Keolis jobs look for? The top searched job categories for Keolis jobs are:
Keolis jobs near you
Infographic showing various Keolis job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $35,900 per year, or $17.3 per hour.

Manager, Voice of the Customer

Keolis Transit America

Boston, MA • On-site

$80K - $88K/yr

Full-time

Posted 20 days ago

Job description

Salary Range: $80,000 - $88,000 

Knowledge and Experience: 

  • A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
  • Experience in customer service, commercial and / or transportation operations is preferred.
  • Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
  • Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

  • Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
  • Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
  • Ability to influence delivery of peers and other departments.
  • Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities: 

  • Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
  • Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
  • Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
  • Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction. 
  • Track delivery and impact of customer satisfaction projects and measure effectiveness.
  • Support the wider delivery of the Annual Customer Service Plan.
  • Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
  • Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
  • Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
  • Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

  • Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
  • Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
  • Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
  • EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
  • Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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