In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.
Job Description:
Parsons is looking for a Junior IT Support Assistant to join our growing team!
This is a flexible, on-call position providing targeted technical support for network and system administration role. This position requires an understanding of both PAI and OSINT virtual tradecraft IT requirements as well as an understanding of Managed Attribution Systems (MAS) as well as the processes associated with the use of MAS in RML2 operations.The IT Support Assistant ensures the reliability of end-user devices, office infrastructure, and communication tools. This role is ideal for a junior professional capable of jumping into various technical environments to troubleshoot hardware, manage mobile devices, and support specialized software configurations on an as-needed basis.
What You'll Be Doing:
- On-Call Technical Support:Respond to service requests for hardware malfunctions on desktops, laptops, and peripherals.
- System Maintenance:Assist with account maintenance, Active Directory updates, and the installation of OS patches and software upgrades.
- Mobile & Managed Devices:Provision and activate mobile devices (iOS/Android). Support MDM enrollment and troubleshoot wireless carrier services (data tethering, SMS/MMS, and hotspots).
- Infrastructure Support:Assist in the installation, relocation, and cabling of servers, switches, and rack-mount consoles following organization standards.
- AV/VTC Support:Set up and debug audiovisual equipment for meetings, including displays, microphones, and soundboards.
- Mobile Training Team (MTT) network and training packaging of gear setup as well as reimaging and standby support for trainers.
- Backup Operations:Perform routine system backups and assist in recovery procedures to prevent data loss.
- Documentation:Maintain accurate records of equipment upgrades, asset inventory, and system anomalies.
What Required Skills You'll Bring:
- 1+ year(s)of experience in IT support, helpdesk, or junior systems administration within a personal, academic or work related environment
- Experience trouble-shooting hardware/software
- Eagerness to learn and work with a fast-paced team
- Required Certifications: Cyber Advanced Support Operations Course (CASO), Commercial Signature Reduction Level 1 (CSR1), Commercial Signature Reduction Level 2 (CSR2), Virtual Operations Tradecraft Course (VOTC)
What Desired Skills You Might Bring:
- Bachelors or Associates degree in IT, Network Systems, or a related field
- Proficiency in terminating and testing data cabling.
- Familiarity with virtual machines and cloud-based environments (AWS/Azure).
- Strong troubleshooting skills across multiple OS platforms (Windows, Linux, Android, iOS).
- Detail-oriented approach to hardware accounting and reporting
Security Clearance Requirement:
NoneThis position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.Salary Range: $19.86 - $34.76We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.