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Junior Helpdesk Jobs in Rochester, NY (NOW HIRING)

... Help standardize workflows, templates, and data QA/QC processes - Collaborate with project managers to understand requirements and deliver accurate GIS products on schedule

ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle ...

ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle ...

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Showing results 21-40

Junior Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for junior helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY?

The most popular types of Helpdesk jobs in Rochester, NY are:

What are popular job titles related to Junior Helpdesk jobs in Rochester, NY?

For Junior Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Rochester, NY look for?

The top searched job categories for Junior Helpdesk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Junior Helpdesk jobs?

Cities near Rochester, NY with the most Junior Helpdesk job openings:

Infographic showing various Junior Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Junior GIS Analyst

MRB Group

Rochester, NY • On-site

Full-time

Re-posted 23 days ago


Job description

Summary We are looking for a motivated Junior GIS Analyst who's ready to jump into real project work and grow within a multidisciplinary engineering environment. If you enjoy solving spatial problems, building clean datasets, and supporting engineers with maps and analysis that actually get used, this role is for you. This position will be in-office in our Rochester, NY office.

What You'll Do - Support civil engineering teams with GIS mapping, data management, and spatial analysis - Create high-quality maps, figures, and exhibits for reports, proposals, and field teams - Maintain and update geodatabases, feature classes, and metadata - Perform spatial queries, geoprocessing tasks, and basic modeling - Assist with field data collection and integration (GPS, mobile apps, survey data) - Help standardize workflows, templates, and data QA/QC processes - Collaborate with project managers to understand requirements and deliver accurate GIS products on schedule