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Junior Helpdesk Jobs in Rochester, NY (NOW HIRING)

onsemi

SiC EPD Engineer

Livonia, NY

The Junior SiC EPD (Early Product Development) Engineer is a key technical role responsible for ... ON) is driving disruptive innovations to help build a better future. With a focus on automotive and ...

micro1 AI

AI Training Specialist - Physics

Rochester, NY · On-site +1

$80 - $150/hr

... Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In this role, you'll apply your expertise to help train next-generation AI ...

Fisher Associates

Bridge Project Engineer

Rochester, NY · Hybrid

$95K - $135K/yr

Comfort mentoring junior staff, supporting technical development, documenting assumptions, and helping standardize quality review and constructability practices. * Strong communication skills with ...

Quantam

Senior Principal RF Engineer

Victor, NY · On-site

Quantam is a leading recruitment firm helping our clients discover top talent. We are recruiting ... Mentor junior engineers, fostering technical growth and knowledge sharing * Present technical ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for junior helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY?

The most popular types of Helpdesk jobs in Rochester, NY are:

What are popular job titles related to Junior Helpdesk jobs in Rochester, NY?

For Junior Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Rochester, NY look for?

The top searched job categories for Junior Helpdesk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Junior Helpdesk jobs?

Cities near Rochester, NY with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Junior Process Engineer for Bucheon Site.

onsemi

Livonia, NY

Full-time

Re-posted 15 days ago

Onsemi rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

The Process Engineer is responsible for developing, optimizing, and sustaining semiconductor manufacturing processes to ensure stable production, high yield, and high-quality products. This role works closely with manufacturing, equipment, and engineering teams to support process improvement and technology deployment.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
  • Bachelor's degree or higher in Engineering (Electrical, Electronic, Materials, Chemical, or related fields)
  • Experience in semiconductor process engineering or manufacturing environment preferred
  • Understanding of semiconductor fabrication processes and basic device physics
  • Strong analytical and problem-solving skills
  • Ability to work effectively in cross-functional teams
  • Good communication skills in English
  • Develop, optimize, and maintain semiconductor manufacturing processes
  • Support process integration, yield improvement, and defect reduction activities
  • Plan, execute, and analyze DOE and engineering runs
  • Monitor inline data and identify process issues and root causes
  • Collaborate with equipment, device, and manufacturing teams for process improvements
  • Support process transfer, qualification, and production ramp-up activities

What Onsemi employees say

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