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Junior Helpdesk Jobs in Decatur, GA (NOW HIRING)

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Dynamis is seeking a Junior Criminal Analyst to be a frontline contributor to one of HSI's highest ... helping identify potential violations of federal employment eligibility and worksite compliance ...

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Dynamis is seeking a Junior Criminal Analyst to be a frontline contributor to one of HSI's highest ... helping identify potential violations of federal employment eligibility and worksite compliance ...

Dynamis is seeking a Junior Criminal Analyst to be a frontline contributor to one of HSI's highest ... helping identify potential violations of federal employment eligibility and worksite compliance ...

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Learn more at www.dminc.com DMI, LLC is seeking a Jr. Network Engineer, Administrator to join us ... DMI values employees for their talents and contributions, and we take pride in helping our ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for junior helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What job categories do people searching Junior Helpdesk jobs in Decatur, GA look for? The top searched job categories for Junior Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Junior Helpdesk jobs? Cities near Decatur, GA with the most Junior Helpdesk job openings:

Junior Business / Financial Analyst - Hybrid

SPCP/Southeast Medical Group

Alpharetta, GA โ€ข On-site

Full-time

Re-posted 13 days ago


Job description

Description:

Junior Business / Financial Analyst

Reports to: Vice President of Finance

Department: Finance

Location: Hybrid / Corporate Office is in Alpharetta GA - Must reside in Georgia


The Junior Business / Financial Analyst will support the Vice President of Finance in executing SPCPโ€™s enterprise finance responsibilities, with a primary focus on forecasting support, business operations analytics, financial storytelling, and cross-functional coordination. This role is designed to support analytical and preparation work from senior finance leadership, enabling faster, more accurate decision-making across a multi-clinic healthcare platform. This position is not a traditional FP&A analyst role. It is intentionally broader, and more operationally oriented.


Requirements:

Key Responsibilities

Forecasting & Planning Support

- Support rolling forecasts (e.g., 3+9, 6+6, 9+3, 10+2) and 13-week cash forecasting

- Maintain and update forecast assumption inputs across clinics

- Assist with base vs downside scenario analysis

- Track assumption changes and document rationale for version control

- Support enterprise rollups from clinic-level forecast templates

Business & Operational Analytics

- Perform ad hoc analyses to support operational, growth, and integration decisions

- Analyze clinic-level performance trends and flag emerging issues

- Support provider capacity, visit volume, and staffing-related analyses

- Help translate operational data into financial implications

Financial Storytelling & Materials

- Assist in preparing executive-ready materials (slides, summaries, dashboards)

- Support the VP Finance in framing financial performance for executive leadership, operations leadership, and board or investor materials (as needed)

- Ensure consistency in definitions, metrics, and messaging

Cross-Functional Coordination

- Work with HR to incorporate provider starts, exits, and ramp assumptions

- Interface with Operations to validate clinic access and capacity assumptions

- Coordinate with Accounting and FP&A to ensure alignment between forecasts, actuals, and cash

- Support the Forecast Assumptions Working Group process

Process & Model Support

- Maintain standardized forecasting templates and documentation

- Help improve forecasting processes for scalability and simplicity

- Assist in onboarding new clinics or acquisitions into finance models

- Support continuous improvement initiatives within the Finance function

What This Role Is Not

- Not responsible for month-end close

- Not a GL or accounting role

- Not the owner of enterprise FP&A models

- Not a clinic operations role

Required Qualifications

- Bachelorโ€™s degree in Finance, Accounting, Economics, Business, or related field

- 1โ€“3 years of experience in financial analysis, business analytics, consulting, healthcare, or multi-unit environments (preferred)

- Strong Excel skills (pivot tables, formulas, structured models)

- Ability to work with incomplete information and evolving assumptions

- Strong written and verbal communication skills

Preferred Qualifications

- Healthcare, multi-site, or services industry experience

- Exposure to forecasting, budgeting, or cash flow analysis

- Familiarity with performance dashboards or reporting tools

- EMR experience: eCW, Allscripts/Veradigm

- Comfort working with senior leadership

Core Competencies

- Business judgment: understands how numbers connect to operations

- Structured thinking: can break ambiguity into clear assumptions

- Attention to detail: accurate, disciplined, and well-documented

- Communication: able to explain analysis clearly and concisely

- Discretion: comfortable supporting executive-level work

Growth Path

This role is intended to grow into Senior Business Analyst, Finance Manager (Operations or Strategy), or broader enterprise finance leadership roles. The analyst will gain exposure to forecasting, executive finance, healthcare operations, and M&A support โ€” a unique development path relative to traditional FP&A roles.


Why This Role Exists at SPCP

SPCP is a growing, multi-state healthcare platform with increasing operational complexity. This role enables the VP of Finance to operate at the right altitude by delegating analytical preparation and coordination work while preserving accountability for financial decisions and messaging.