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Junior Helpdesk Jobs in Decatur, GA (NOW HIRING)

reliance

Junior Developer

Peachtree Corners, GA · On-site

$62K - $81K/yr

Job Summary The Junior Developer is responsible for learning the development standards of the ... Support incident and service requests by reproducing issues, collecting logs/details, and helping ...

United Airlines

Junior Windchill Developer

Atlanta, GA · On-site

$46K - $111K/yr

... and architects to help the world's mostinnovative companies unleash their potential. From ... Windchill Developer (Junior Level) Job Location: Remote (Anywhere across USA) About the job you're ...

Petco

Junior Groomer

Acworth, GA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Milton, GA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

... 0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical support ... Ability to mentor junior support staff and contribute to team development * Strong understanding of ...

Petco

Junior Groomer

Acworth, GA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Atlanta, GA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Petco

Junior Groomer

Milton, GA · On-site

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Begin your Petco journey as a Junior Pet Stylist in Grooming! During this ten-week training period ...

Stadler US Inc.

Junior Project Manager

Atlanta, GA · On-site

HOW YOU CAN MAKE AN IMPACT As a Junior Project Manager , you will support the planning ... Help develop and execute project communication plans. • Facilitate change requests, ensuring ...

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All JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Decatur, GA

Junior Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for junior helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What job categories do people searching Junior Helpdesk jobs in Decatur, GA look for? The top searched job categories for Junior Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Junior Helpdesk jobs? Cities near Decatur, GA with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Junior Account Executive

Junior Account Executive

Equity Prime Mortgage

Atlanta, GA • On-site

Full-time

Posted 4 days ago

Job description

About EPM

Founded in 2008, EPM is one of the leading wholesale mortgage lenders in the U.S. Headquartered in Atlanta, GA, and licensed in all 50 states, we offer a full range of loan products — including conventional, FHA, VA, non-QM, renovation, and USDA.

Our vision is to live in a world where everyone has the opportunity for The American Gift.  Our goal is not only to facilitate homeownership but also to empower individuals and families through informed financial decisions.

Empowering You.  We’re committed to giving our team members the operational support, technology, and tools they need to work efficiently and build strong client relationships. Combined with a collaborative culture rooted in radical candor and innovation, we empower our people to do their best work every day while helping to shape our future.

The Role

Looking for a career path where you can help others expand their business and promote home ownership while earning lucrative compensation?  We got you covered. As a Junior Account Executive, you’ll enter our comprehensive training program to gain a foundation of mortgage and sales fundamentals. We have the tools to help you create, and grow, an exciting career as Account Executive and with a successful book of business.

If this fits your goals and you are motivated to learn, we want to hear from you!

EPM is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.   
 
Candidate Acknowledgment Statement 
By clicking "Apply for this Job," I acknowledge that I have reviewed, understand, and agree to the terms outlined in the linked EPM Legal Statement and Application Addendum. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.