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Junior Helpdesk Jobs in Decatur, GA (NOW HIRING)

YouLend

Junior Account Manager

Atlanta, GA · On-site

$50K/yr

Junior Account Manager Department: Sales (US) Employment Type: Permanent Location: Atlanta ... helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub ...

Asta CRS Inc.

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Junior Data Analyst

Atlanta, GA · On-site

$28 - $30/hr

The Junior Data Analyst will also help prepare presentations and summaries of findings for internal stakeholders and client partners. Qualifications * Ability to work with spreadsheets and databases ...

AB Prestige Marketing

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Junior Sales Trainer - Entry Level

Atlanta, GA · On-site

$3.5K - $5.0K/mo

Junior Sales Trainer Entry-Level | Paid Training | Weekly Pay | W2 Position Are you motivated by success and passionate about helping others achieve their goals too? If you're competitive, people ...

4pconsultinginc

Junior Graphic Designer

Atlanta, GA · On-site

$19.50 - $26/hr

Graphic Designer I (Junior Graphic Designer) Client: Georgia Power Location: Atlanta, GA Duration ... while helping Georgia Power connect with customers in meaningful and authentic ways. The ideal ...

AB Prestige Marketing

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Junior Sales Trainer - Entry Level

Atlanta, GA · On-site

$3.5K - $5.0K/mo

Junior Sales Trainer Entry-Level | Paid Training | Weekly Pay | W2 Position Are you motivated by success and passionate about helping others achieve their goals too? If you're competitive, people ...

EAE USA Inc

Junior Project Engineer

Tucker, GA · On-site

... motivated Junior Project Engineer ready to build a strong foundation in power distribution ... Help gather project requirements and organize technical documentation * Assist in preparing bills ...

reliance

Junior Developer

Peachtree Corners, GA · On-site

$62K - $81K/yr

Job Summary The Junior Developer is responsible for learning the development standards of the ... Support incident and service requests by reproducing issues, collecting logs/details, and helping ...

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Junior Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for junior helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What job categories do people searching Junior Helpdesk jobs in Decatur, GA look for? The top searched job categories for Junior Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Junior Helpdesk jobs? Cities near Decatur, GA with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Jr. Software Development Engineer - Atlanta, GA, Jr. Developer Program

Jr. Software Development Engineer - Atlanta, GA, Jr. Developer Program

Amazon

Atlanta, GA • On-site

$64K - $83K/yr

Part-time

Medical, Retirement

Posted 3 days ago

New

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,939 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Ready to build the foundation of your software engineering career in a growth-focused program? Amazon is looking for highly motivated students to join the Jr. Developer Program (JDP). As a Jr. Software Development Engineer (Jr. SDE), you will write real software and collaborate with experienced engineers who provide guidance and opportunities for ownership. As a year-round intern, you will be fully integrated into a team and regularly contribute to impactful deliverables. Your designs and code will help solve complex technical challenges at Amazon.
The JDP is a year-round internship program designed to support a strong balance between work and school. You will receive 1:1 mentorship from a full-time Amazonian for the entirety of your program tenure. Flexible part-time schedules during the school year and full-time employment over the summer create an environment where students can succeed both academically and professionally. In Atlanta, an established Jr. community fosters meaningful connections between you and your peers.
Our team is currently looking for students to start with our September 2026 cohort. Upon successful completion of the program, the opportunity for full-time employment may be available at an Amazon corporate site.
Program Highlights:
- Part-time work during the school year (16 hours/week)
- Full-time work during the summer (40 hours/week)
- 1:1 mentoring with an experienced Amazonian
- Bi-annual performance reviews designed to support ongoing growth and development
BASIC QUALIFICATIONS
- Currently enrolled in an accredited college or university Bachelor's or Master's degree program.
- Graduating June 2028 and beyond.
- Majoring in Computer Science, Software Engineering, or related STEM field.
- Ability to work year-round until graduation (part-time during the school year and full-time during the summer).
- Ability to work in person year-round at the Atlanta corporate office. (This role is not offered remote or hybrid and all working hours must be in office).
- Able to start work in September 2026
- Must be living within commutable distance to Atlanta, GA.
- Programming experience with at least one modern language such as Java, Python, or C++ including object-oriented design.
PREFERRED QUALIFICATIONS
- Previous technical internship(s), if applicable.
- Ability to effectively articulate technical challenges and solutions.
- Ability to solve complex problems and work through ambiguity.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, GA, Atlanta - 18.00 - 65.00 USD hourly

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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