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Junior Helpdesk Jobs in Decatur, GA (NOW HIRING)

Elevate Global

Junior Account Manager

Atlanta, GA · On-site +1

$60K - $62K/yr

The Junior Account Manager serves as a supporting point of contact for clients and internal ... Help ensure internal teams have accurate and current information regarding client requirements and ...

Elevate Global

Junior Account Manager

Atlanta, GA · On-site +1

$60K - $62K/yr

The Junior Account Manager serves as a supporting point of contact for clients and internal ... Help ensure internal teams have accurate and current information regarding client requirements and ...

YouLend

Junior Account Manager

Atlanta, GA · On-site

$50K/yr

Junior Account Manager Department: Sales (US) Employment Type: Permanent Location: Atlanta ... helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub ...

4pconsultinginc

Junior Graphic Designer

Atlanta, GA · On-site

$19.50 - $26/hr

Graphic Designer I (Junior Graphic Designer) Client: Georgia Power Location: Atlanta, GA Duration ... while helping Georgia Power connect with customers in meaningful and authentic ways. The ideal ...

Aston Carter

Junior Accountant

Smyrna, GA · On-site

$60K - $65K/yr

Junior Accountant This Junior Accountant role is a detail-oriented position responsible for ... Help track fixed assets and maintain depreciation schedules. * Assist with cost of goods sold (COGS ...

AB Prestige Marketing

Be Seen First

Junior Sales Trainer - Entry Level

Atlanta, GA · On-site

Junior Sales Trainer | Weekly Pay | W2 Position Are you motivated by success and passionate about helping others achieve their goals too? If you're competitive, people-oriented, and motivated by ...

Talently

Junior Accountant

Smyrna, GA · On-site

$60K - $65K/yr

Junior Accountant Location: On Site - Smyrna, Georgia, United States Salary: $60,000-$65,000 Skills ... Help maintain fixed asset records and depreciation schedules. * Support internal and external ...

New

AB Prestige Marketing

Be Seen First

Junior Sales Trainer - Entry Level

Atlanta, GA · On-site

Junior Sales Trainer | Weekly Pay | W2 Position Are you motivated by success and passionate about helping others achieve their goals too? If you're competitive, people-oriented, and motivated by ...

Aston Carter

Junior Accountant

Smyrna, GA · On-site

$60K - $65K/yr

Junior Accountant This Junior Accountant role is a detail-oriented position responsible for ... Help track fixed assets and maintain depreciation schedules. * Assist with cost of goods sold (COGS ...

Aston Carter

Junior Accountant

Smyrna, GA · On-site

$60K - $65K/yr

Junior Accountant This Junior Accountant role is a detail-oriented position responsible for ... Help track fixed assets and maintain depreciation schedules. * Assist with cost of goods sold (COGS ...

EAE USA Inc

Junior Project Engineer

Tucker, GA · On-site

... motivated Junior Project Engineer ready to build a strong foundation in power distribution ... Help gather project requirements and organize technical documentation * Assist in preparing bills ...

Rokstone Group

Junior Underwriter

Alpharetta, GA · On-site

$55 - $75/hr

As a Junior Underwriter, you will play a key role in supporting underwriting excellence through a ... help deliver profitable growth. This role offers exceptional exposure to specialty construction ...

New

reliance

Junior Developer

Peachtree Corners, GA · On-site

$62K - $81K/yr

Job Summary The Junior Developer is responsible for learning the development standards of the ... Support incident and service requests by reproducing issues, collecting logs/details, and helping ...

Sequoia Connect

Junior Data Engineer

Atlanta, GA · Remote

We are currently searching for a Junior Data Engineer: The Challenge (Responsibilities) * Assist in ... Help implement basic monitoring, logging, and error handling for data pipelines. * Support the ...

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All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Decatur, GA

Junior Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for junior helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA?

The most popular types of Helpdesk jobs in Decatur, GA are:

What job categories do people searching Junior Helpdesk jobs in Decatur, GA look for?

The top searched job categories for Junior Helpdesk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Junior Helpdesk jobs?

Cities near Decatur, GA with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you

Junior Account Manager

Elevate Global

Atlanta, GA • On-site, Remote

$60K - $62K/yr

Full-time

Posted 6 days ago

Job description

POSITION SUMMARY:
The Junior Account Manager supports the successful day-to-day management and delivery of assigned client accounts and programs. Working closely with Account Managers, Client Services leadership, Staffing, and project delivery teams, this role helps coordinate client requests, staffing & event requirements, program documentation, reporting, and operational deliverables.
The Junior Account Manager serves as a supporting point of contact for clients and internal stakeholders, helping ensure communication is timely, information is accurate, and programs are executed in accordance with client expectations and Elevate's operational standards.
This role is designed for an individual developing their account management and client services expertise. The Junior Account Manager will gain increasing responsibility for client communication and account operations while learning to independently manage client relationships and programs.
ROLES & RESPONSIBILITIES:
1. Client & Account Support
  • Support Account Managers in the day-to-day management of assigned client accounts and programs.
  • Take the lead on smaller-scale projects and activations, managing client communication, internal coordination, timelines, and delivery from brief through to completion, with appropriate Account Manager oversight.
  • Serve as a supporting point of contact for clients on routine program updates, requests, and operational matters.
  • Assist with client communications and ensure requests, decisions, and action items are accurately documented and communicated to appropriate internal teams.
  • Participate in client calls, status meetings, briefings, and program reviews.
  • Prepare meeting agendas, notes, action items, and follow-up communications as needed.
  • Maintain professional, responsive, and client-focused communication.
  • Escalate significant client concerns, changes in scope, or service issues to the Account Manager or appropriate Client Services leader.

2. Program & Operational Coordination
  • Support the planning and execution of staffing programs, activations, and client initiatives.
  • Assist in translating client requirements into clear operational and staffing needs.
  • Coordinate with Staffing, Project Management, HR, Payroll, and other internal teams to support successful program delivery.
  • Track schedules, staffing requirements, program milestones, deadlines, and outstanding deliverables.
  • Help ensure internal teams have accurate and current information regarding client requirements and program expectations.
  • Monitor program readiness and proactively identify potential gaps, delays, or operational concerns.
  • Support on-site and live event operations as required, acting as a key point of contact between Elevate, the client, and Brand Ambassadors. Responsibilities may include managing staff check-ins and check-outs, monitoring attendance and punctuality, coordinating breaks and shift coverage, responding to staffing issues, communicating client updates to the team, supporting Brand Ambassadors throughout the event, and escalating any operational or client concerns appropriately.
  • Escalate operational issues appropriately and assist with resolution and follow-through.

3. Staffing & Talent Coordination
  • Partner with Staffing and project delivery teams to support fulfillment of client staffing requirements.
  • Assist with communicating program requirements, scheduling information, and client expectations to appropriate internal teams.
  • Track staffing progress and identify potential fulfillment concerns.
  • Monitor feedback regarding field staff performance and communicate relevant concerns to Account Managers, Staffing, or HR as appropriate.
  • Help maintain alignment between client expectations, staffing plans, and program execution.

4. Documentation & Reporting
  • Maintain accurate and current client files, program documentation, briefs, schedules, and account records.
  • Support the preparation of client-facing documents, presentations, status updates, and program materials.
  • Assist with post-activation reporting, program recaps, and client-facing summaries.
  • Track assigned account and program KPIs and compile information for Account Manager review.
  • Maintain accurate information within CRM, staffing, project management, and other company systems.
  • Ensure assigned reports, documents, and administrative deliverables are completed accurately and on time.

5. Client Service & Continuous Improvement
  • Support consistent delivery of a high-quality client experience throughout the program lifecycle.
  • Gather feedback from clients and internal teams and communicate opportunities for improvement.
  • Identify recurring operational issues and recommend potential process improvements.
  • Support Account Managers in implementing solutions that improve efficiency, communication, and service delivery.
  • Develop knowledge of Elevate's services, staffing capabilities, operational processes, and client portfolio.
  • Take on increasing account responsibility as experience and proficiency develop.

EDUCATION
  • Bachelor's degree in Business, Marketing, Communications, Hospitality, Event Management, or a related field preferred.
  • Equivalent combination of education and relevant professional experience will be considered.

EXPERIENCE
  • 1-3 years of experience in account coordination, client services, project coordination, experiential marketing, staffing, events, hospitality, or a related environment preferred.
  • Experience working in a client-facing or customer-facing environment preferred.
  • Experience within staffing, experiential marketing, event management, or an agency environment is a plus.

KNOWLEDGE, SKILLS & ABILITIES
  • Strong written and verbal communication skills.
  • Excellent organization, attention to detail, and follow-through.
  • Ability to build positive working relationships with clients and internal stakeholders.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Strong problem-solving skills and ability to recognize when issues require escalation.
  • Ability to work effectively across multiple departments and functions.
  • Proficiency with Microsoft 365 and ability to learn staffing, scheduling, and project management systems.
  • Strong administrative and documentation skills.
  • Professional judgment and discretion when handling client and employee information.
  • Client-service mindset with a willingness to take ownership of assigned responsibilities.
  • Ability and willingness to learn account management, staffing operations, and experiential program delivery.

TRAVEL
  • Travel may be required to attend client meetings, activations, events, and other business operations.
  • Travel requirements will vary based on assigned accounts and programs.

PHYSICAL REQUIREMENTS
  • Ability to work at a computer for extended periods.
  • Ability to travel by automobile and commercial airline when required.
  • Ability to lift up to 20 pounds on occasion.
  • Ability to attend client meetings and on-site events.

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