It Tech Assistant Jobs (NOW HIRING)

We anticipate the application window for this opening will close on - 11 Sep 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeIT Technologist at Medtronic, emphasizing onsite technical support, infrastructure maintenance, vendor coordination, and collaboration across various environments, requiring technical expertise in networking, operating systems, and cybersecurity, with a commitment to diversity, inclusion, and continuous learning.
We're working a minimum of 4 days a week onsite at the Mansfield, MA or Newton, MA sites.
Relocation assistance is not available for this role.

Responsibilities may include the following and other duties may be assigned.

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.

• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.

• Evaluates interface between hardware and software, operational requirements and characteristics of overall system.

• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.

• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.

• May document testing and maintenance of system updates, modifications, and configurations.

• May act as a liaison with key technology vendor technologists or other business functions.

• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.

• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.

• Gather and prioritize integration requirements.

• Test the quality of a product and its ability to perform a task or solve a problems.

Required Qualifications:

• 2+ years of experience with a high school diploma or equivalent.

• Able to Travel up to 30%

• Must have valid driver's license

• Ability to lift equipment up to 50 pounds

• Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed

Preferred Qualifications:

• Demonstratesa strong customer-support mindset along with excellent problem-solving and analytical skills.

• Proven, repeatable troubleshooting routines that balance speed, safety, and documentation.

• Solid grasp of infrastructure dependencies and how systems interconnect.

• Knowledge of routing, switching, firewalls, wireless infrastructure.

• Experienced in OS installations, basic configurations, and performing remote management tasks.

• Commitment to continuous learning through formal training and self-directed education.

• Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions.

• Understanding of basic cybersecurity principles and best practices

• Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks).

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$76,800.00 - $115,200.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.