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It Manager Ii Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...

K&A Engineering, Inc.

Project Manager II

Rochester, NY · On-site

$78K - $90K/yr

We are seeking a highly motivated and skilled Project Manager II to join our team at K&A Power ... Pet Insurance Check out our career page for more information! The salary range for this role ...

K&A Engineering

Project Manager II

Rochester, NY · On-site

$78K - $90K/yr

We are seeking a highly motivated and skilled Project Manager II to join our team at K&A Power ... Pet Insurance Check out our career page for more information! The salary range for this role ...

Paychex

Project Manager II

Rochester, NY · On-site

$63K - $99K/yr

As Paychex and Paycor come together, we're combining innovative technology, data-driven insights ... Overview Plans, monitors, and manages internal projects from initiation through completion. Leads ...

Paychex

Project Manager II

Rochester, NY · On-site +1

$63K - $99K/yr

As Paychex and Paycor come together, we're combining innovative technology, data-driven insights ... Overview Plans, monitors, and manages internal projects from initiation through completion. Leads ...

L3HHCM20

IT Business Analysis Intern

Rochester, NY

$25.50 - $48/hr

Job Title: IT Business Analyst Intern Job Schedule: 9/80 Job Code: 43327 Job Location: Rochester, N ... Provide project metrics to support the management of key project milestones and deliverables.

L3Harris

IT Business Analysis Intern

Rochester, NY · On-site

$14.75 - $19.75/hr

Job Title: IT Business Analyst Intern Job Schedule: 9/80 Job Code: 43326 Job Location: Palm Bay, FL ... Provide project metrics to support the management of key project milestones and deliverables.

L3Harris

IT Business Analysis Intern

Rochester, NY

$14.75 - $19.75/hr

Job Title: IT Business Analyst Intern Job Schedule: 9/80 Job Code: 43326 Job Location: Palm Bay, FL ... Provide project metrics to support the management of key project milestones and deliverables.

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All JobsIt Ii JobsIt Manager Ii JobsIt Manager Ii Jobs in Rochester, NY

It Manager Ii information

See Rochester, NY salary details

$33.1K

$105.2K

$178.6K

How much do it manager ii jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it manager ii in Rochester, NY is $105,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $130,700.00 per year, depending on experience, location, and employer.

What are the responsibilities of an IT Manager II?

An IT Manager II oversees the planning, implementation, and maintenance of an organization’s information technology systems and infrastructure. This role typically involves managing a team of IT professionals, coordinating technology projects, ensuring security protocols are followed, and aligning IT initiatives with business goals. Additionally, an IT Manager II may be responsible for budgeting, vendor management, and developing strategic IT plans to support company growth. This position usually requires several years of experience in IT management and strong leadership skills.

How does an IT Manager II typically collaborate with other departments to align technology initiatives with business goals?

An IT Manager II regularly works with leaders across departments to ensure that technology solutions support the organization's strategic objectives. This often involves participating in cross-functional meetings, translating business requirements into technical projects, and facilitating communication between IT staff and end users. Building strong relationships with stakeholders is key, as it enables the IT Manager II to anticipate needs, address challenges promptly, and drive successful technology adoption throughout the company. Effective collaboration helps to prioritize IT initiatives that deliver the most business value.

What are the key skills and qualifications needed to thrive as an IT Manager II, and why are they important?

To thrive as an IT Manager II, you need a solid background in information technology, project management, and team leadership, typically supported by a bachelor’s degree in IT or a related field. Familiarity with network infrastructure, cybersecurity tools, enterprise software systems, and certifications such as PMP or ITIL are commonly required. Strong communication, problem-solving, and decision-making skills help you effectively lead teams and manage complex projects. These skills and qualifications are crucial for ensuring IT operations run smoothly, aligning technology with business goals, and driving organizational efficiency.

What is the difference between It Manager Ii vs Network Administrator?

AspectIT Manager IINetwork Administrator
CredentialsBachelor's degree in IT or related field; certifications like PMP, Cisco, or CompTIAAssociate's or Bachelor's degree; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages projects, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in corporate, enterprise, and large organizationsCommon in organizations with significant network needs, including SMBs and enterprises

While both roles require IT knowledge and certifications, an IT Manager II focuses on managing teams and projects, whereas a Network Administrator primarily handles network setup, maintenance, and troubleshooting. The IT Manager II role involves strategic planning and leadership, making it broader in scope compared to the more technical, hands-on Network Administrator position.

What are popular job titles related to It Manager Ii jobs in Rochester, NY?

For It Manager Ii jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching It Manager Ii jobs in Rochester, NY look for?

The top searched job categories for It Manager Ii jobs in Rochester, NY are:

It Manager Ii jobs near you

IT Service Delivery Manager

Just Solutions

Fairport, NY • Hybrid

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Looking for a leadership opportunity where you can shape team performance, elevate the client experience, and play a key role in operational success? Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization.

You will earn $60,000 - $80,000 per year, along with the opportunity to join a company that values leadership, collaboration, and professional growth.

Our benefits package includes:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

WHAT CAN YOU EXPECT AS OUR IT SERVICE DELIVERY MANAGER?

Enjoy a consistent Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Depending on business needs and your role, in-office and hybrid.

In this IT Service Delivery Manager role, you will ensure top-notch service delivery by guiding technicians on daily priorities, managing ticket queues, and providing timely client support. You will mentor team members in performance development and uphold service standards and KPIs. Collaboration with operational leadership, resource coordination, and addressing escalated client concerns will be key aspects of your role. Your leadership will help create an exceptional customer experience and position your team for ongoing success.


QUALIFICATIONS THAT SET YOU APART

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

JOIN OUR TEAM!

Just Solutions, Inc. is more than just an IT company; we are your comprehensive technology partner committed to helping businesses flourish in today's dynamic digital landscape. From network infrastructure and cloud services to security measures and system enhancements, we offer complete support that keeps our clients connected and ahead of the competition. With over 25 years of experience, we provide innovative solutions and outstanding service that adapt to the ever-changing needs of modern enterprises. If you're excited about tackling complex challenges and advancing technology, we'd love to hear from you!


Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application in just a few minutes and take the first step toward joining a company where your expertise will be valued and your career can continue to grow.


Must have the ability to pass a background check

Apply