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It Helpdesk Trainee Jobs in Virginia (NOW HIRING)

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

This role involves providing IT helpdesk support to users of various Operational Technology and ensuring that documentation aligns with the highest quality standards while offering effective ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

RIVA Solutions Inc.

Corporate IT Manager

Reston, VA · Hybrid

$98K - $121K/yr

Help Desk & Service Management • Own the Corporate IT help desk function, ensuring timely ticket triage, service delivery, SLA performance, and overall quality of support. • Personally handle ...

RIVA Solutions Inc.

Corporate IT Manager

Reston, VA · Hybrid

$98K - $121K/yr

Help Desk & Service Management Own the Corporate IT help desk function, ensuring timely ticket triage, service delivery, SLA performance, and overall quality of support. Personally handle complex or ...

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All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Virginia

It Helpdesk Trainee information

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Virginia?

The most popular types of It Helpdesk jobs in Virginia are:

What are popular job titles related to It Helpdesk Trainee jobs in Virginia?

For It Helpdesk Trainee jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Virginia look for?

The top searched job categories for It Helpdesk Trainee jobs in Virginia are:

What cities in Virginia are hiring for It Helpdesk Trainee jobs?

Cities in Virginia with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Virtual IT Manager

Endurance IT Services

Virginia Beach, VA

$75K - $90K/yr

Full-time, Contractor

Posted 25 days ago

Job description

Position Title: vITM
Location: Virginia Beach
Work Arrangement: Onsite with local client visits


We are seeking a client-facing IT Manager to join our Managed Services team at Endurance IT Services! The IT Manager will service as a technical resource and point-of-contact managed services customers, to ensure service delivery aligns with company standards. This role will focus on guiding customers' IT and infosec strategy, reducing reactive support, and maintaining customer retention. The role involves managing 20-30 clients.

Responsibilities:

  • Uphold core values: client satisfaction, staff retention, and community involvement
  • Develop and maintain client network knowledge and documentation
  • Perform regular onsite proactive services and simple technology implementations
  • Act as the primary implementation engineer for assigned clients
  • Implement and define best practices, assess business risks, and recommend upgrades
  • Ensure client satisfaction and coordinate with vCIO
  • Handle ticket escalation and perform root-cause analysis
  • Participate in special projects and tasks as assigned

Qualifications

  • Associate’s degree in IT or related field required; Bachelor's Degree preferred
  • 5+ years of experience in network/IT systems and troubleshooting
  • Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS, network components, server virtualization, and cloud services
  • Preferred certifications: Microsoft and Cisco
  • Position requires local market travel to client sites

About Us:

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.


Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.