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It Helpdesk Manager Jobs in Decatur, IL (NOW HIRING)

Georgia

Project Mgr (Non-IT) 1

Decatur, IL · On-site

$54K - $63K/yr

Professional level experience must be in the area of project management, Information Technology, and/or Training field. Specific job-related project manager experience must be referenced and clearly ...

Tryfacta, Inc.

Radiology Tech

Clinton, IL · On-site

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional ...

Collabera

Program Coordinator

Decatur, IL

... IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ...

Collabera

Releasing Analyst

Decatur, IL

$25.75 - $31.75/hr

... IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ...

MPW

Operations Manager

Decatur, IL

... IT strategy. 4. Position is responsible for establishing and meeting sales goals by managing regional sales team, pricing, and product management. 5. Position is responsible for P&L oversight ...

Caterpillar

Senior Production Manager

Decatur, IL · On-site

$112K - $169K/yr

Together, we are building a better world, so we can all enjoy living in it. Senior Production Manager Location: Decatur, IL Travel: Up to 5% Relocation Assistance: Available Visa Sponsorship: Not ...

Collabera

Program Coordinator

Decatur, IL

... IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ...

Collabera

Packaging Engineer

Decatur, IL

... IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Decatur, IL

It Helpdesk Manager information

See Decatur, IL salary details

$36.4K

$81.3K

$120.8K

How much do it helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it helpdesk manager in Decatur, IL is $81,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Decatur, IL? For It Helpdesk Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Decatur, IL look for? The top searched job categories for It Helpdesk Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for It Helpdesk Manager jobs? Cities near Decatur, IL with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Decatur, IL as of June 2026, with employment types broken down into 1% Full Time, and 99% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,265 per year, or $39.1 per hour.

Information Technologist (Full-time)

Academy Of Scholars

Decatur, IL • On-site

Full-time

Re-posted 8 days ago

Job description

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist . The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support.

The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision.

*****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks

Duties & Responsibilities

  • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems
  • Ensure all documentation is properly maintained and updated in a timely manner.
  • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters.
  • Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points.

Expectations

  • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems.
  • Strong verbal and written communication skills.
  • Must be customer service and detail oriented.

Qualifications

  • Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment.

Experience

  • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks.
  • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)
  • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus.
  • Microsoft Office 365 (Teams is a Plus)
  • Server Hardware
  • Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management

Certification:

  • Apple or Microsoft Technology and/or CompTIA certification(s) preferred
  • Google Admin Certification or equivalent experience preferred

Education:

  • BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience

Experience:

  • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
  • Working in academic environment: 2 years (Preferred)
  • Administering Chromebook: 2 years (Preferred)
  • Apple/Mac device: 2 years (Preferred)
  • Google Education: 2 years (Preferred)
  • Mobile Device Management: 2 years (Preferred)
  • WordPress: 2 years (Preferred)

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