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Remote Tier 1 Support Technician Jobs in Decatur, IL

BlueSky Telepsych

Psychiatrist (MD)

Decatur, IL · Remote

Licensure is required or must be obtained in one or more of the following states: Alaska, Arizona ... Strong clinical judgment and ability to work independently within a remote care team At BlueSky ...

BlueSky Telepsych

Psychiatrist (MD)

Decatur, IL · Remote

$130 - $240/hr

Licensure is required or must be obtained in one or more of the following states: Alaska, Arizona ... Strong clinical judgment and ability to work independently within a remote care team At BlueSky ...

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Remote Tier 1 Support Technician information

See Decatur, IL salary details

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$24

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How much do remote tier 1 support technician jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote tier 1 support technician in Decatur, IL is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What are Remote Tier 1 Support Technicians?

Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.

What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?

AspectRemote Tier 1 Support TechnicianRemote Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentRemote, customer-facing supportRemote, customer and internal support
Industry UsageIT support, tech companies, MSPsIT support, service providers, corporate IT
Job FocusBasic troubleshooting, ticket loggingIssue diagnosis, escalation, customer communication

Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.

What are the key skills and qualifications needed to thrive as a Remote Tier 1 Support Technician, and why are they important?

To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.

What are some common challenges faced by Remote Tier 1 Support Technicians, and how can they be effectively managed?

Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.
What are popular job titles related to Remote Tier 1 Support Technician jobs in Decatur, IL? For Remote Tier 1 Support Technician jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Remote Tier 1 Support Technician jobs in Decatur, IL look for? The top searched job categories for Remote Tier 1 Support Technician jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Remote Tier 1 Support Technician jobs? Cities near Decatur, IL with the most Remote Tier 1 Support Technician job openings:
Remote Tier 1 Support Technician jobs near you
Infographic showing various Remote Tier 1 Support Technician job openings in Decatur, IL as of June 2026, with employment types broken down into 2% As Needed, 46% Full Time, 48% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,498 per year, or $24.3 per hour.

Endpoint Engineer (Systems Administrator)

A1FED Inc

Texas, IL • On-site, Remote

Full-time

Posted 28 days ago

Job description

Location: DHA locations in and around San Antonio, TX

Clearance Required: Public Trust (ADP/IT-II) or Tier 3 Investigation (NACLC)



The Endpoint System Admin is responsible for architecting, developing, and sustaining endpoint management and delivery solutions that meet DoD and DHA operational and security requirements. This includes designing compliant application packaging, security configurations, software deployments, and mobile device solutions across the hybrid DHA ecosystem. The engineer will also lead Tier 3/4 support efforts, drive endpoint automation and modernization initiatives, and provide technical leadership in support of RMF and Zero Trust alignment.


KEY RESPONSIBILITIES


Application Integration & Enterprise Management:

  • Engineer and deploy endpoint management solutions (MECM, Intune, etc.) for both virtual and physical environments.
  • Package, test, and configure baseline applications and images for DHA endpoints.
  • Architect endpoint delivery frameworks to support centralized provisioning, patching, monitoring, and sustainment of services across hybrid (on-prem/cloud/SaaS) environments.
  • Engineer migration strategies from MECM to Intune and develop modern endpoint reporting capabilities.

Endpoint & Identity Security:

  • Validate endpoint compliance with DISA STIGs, DoDI 8510.01 (RMF), and NIST cybersecurity standards.
  • Conduct risk assessments and apply IA controls across all application and OS lifecycle stages.
  • Engineer and maintain endpoint configurations supporting Zero Trust, encryption, data-at-rest (DAR), and continuous monitoring.
  • Maintain artifacts in eMASS, including POA&Ms, risk assessments, and continuous monitoring documentation.

Desktop & Endpoint Engineering:

  • Build and maintain desktop OS images and standard software configurations for enterprise deployment.
  • Engineer solutions supporting task sequences, group policies, and profile/data management.
  • Modernize legacy configurations and support cloud-managed endpoints for improved user experience and performance.
  • Validate application compatibility and implement endpoint enhancements using industry best practices.

Mobile Engineering:

  • Design and implement mobile device provisioning, OS/firmware upgrades, and security configurations.
  • Develop transition plans for migrating MDM platforms while preserving user experience and enterprise controls.

Software Design & System Integration:

  • Research and develop system-level software solutions, including embedded systems and distribution frameworks.
  • Formulate operational specs and conduct in-depth requirement analyses to improve endpoint architectures.

Application Packaging & Automation:

  • Engineer, script, and deliver application packages using enterprise deployment tools.
  • Test application delivery using hypervisors and simulate endpoint software combinations.
  • Ensure compliance with DISA/NIST STIGs in application packaging and configuration management.
  • Maintain application baselines and automate patching and updates.

Preferred Tools & Technologies:

  • Microsoft MECM (SCCM), Intune, MDT, PowerShell
  • Windows Server OS, Windows 10/11
  • Hyper-V, Azure, Entra ID, GPO
  • ActivClient, eMASS, DISA STIG Viewer
  • SCAP Compliance Checker, NIST 800-series
  • Application packaging tools (AdminStudio, WiseScript, etc.)


Education & Certification Requirements (per DoD 8140 Qualification Matrices)

1) Microsoft Certified: Azure Administrator Associate or Windows Server Hybrid Administrator Associate

2) Any of the following...

  • Academic Education: Bachelor's degree in information technology, Cybersecurity, or a related discipline.
  • OR Baseline: Cloud+ or GICSP or SSCP or Security+ or GSEC or GLSC or CISSP
  • OR DoD/Military Training: F07DZZ1 or M03385G or M10395B or M223854 or A-150-0045 now W-250-0750 or A-531-0021 or W-250-0750 or A-150-3400 now W-250-0750 or A-150-1980 or A-150-1202 or A-150-1203 or A-150-1250 or A-150-1855 / A-150-1940 or A-113-0205 or A-113-0175 or A-113-0018 or A-113-0382 or A-113-0027 or A-113-0383 or A-113-0175 or A-113-0202 or A-113-0233 or DISA-US1379


Employment Type: FULL_TIME

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