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Remote Tier 1 Support Technician Jobs in Decatur, IL

BlueSky Telepsych

Psychiatrist (MD)

Decatur, IL · Remote

$130 - $240/hr

Licensure is required or must be obtained in one or more of the following states: Alaska, Arizona ... Strong clinical judgment and ability to work independently within a remote care team At BlueSky ...

BlueSky Telepsych

Psychiatrist (MD)

Decatur, IL · Remote

Licensure is required or must be obtained in one or more of the following states: Alaska, Arizona ... Strong clinical judgment and ability to work independently within a remote care team At BlueSky ...

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How much do remote tier 1 support technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote tier 1 support technician in Decatur, IL is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a remote tier 1 support technician?

Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.

What are the key skills and qualifications needed to thrive as a remote tier 1 support technician?

To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.

What are some common challenges faced by remote tier 1 support technicians, and how can they be effectively managed?

Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.

What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?

AspectRemote Tier 1 Support TechnicianRemote Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentRemote, customer-facing supportRemote, customer and internal support
Industry UsageIT support, tech companies, MSPsIT support, service providers, corporate IT
Job FocusBasic troubleshooting, ticket loggingIssue diagnosis, escalation, customer communication

Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.

What are popular job titles related to Remote Tier 1 Support Technician jobs in Decatur, IL?

For Remote Tier 1 Support Technician jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Support Technician jobs in Decatur, IL look for?

The top searched job categories for Remote Tier 1 Support Technician jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Tier 1 Support Technician jobs?

Cities near Decatur, IL with the most Remote Tier 1 Support Technician job openings:

Remote Tier 1 Support Technician jobs near you
Infographic showing various Remote Tier 1 Support Technician job openings in Decatur, IL as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,498 per year, or $24.3 per hour.

Account Manager Texturants Food - Remote

Decatur, IL • On-site, Remote

Archer Daniels Midland
Manufacturing • 1 - 5K employees

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

76th of 366 rated logistics

People enjoy working here

Good employer

Paid breaks

Learn more about Archer Daniels Midlandexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description


Account Manager Texturants Food - Remote
Nature and Scope
ADM Texturants offers a variety of ingredient solutions to the food, industrial and pharmaceutical markets. These ingredients include lecithin and polyols. The function of the Account Manager is to own, develop and grow existing and new Texturants customers within the food segment in North America (US and Canada) as well as cross-sell/promote ADM's full pantry of products including flavors, colors, proteins, wholesome, and health and wellness ingredients. This role provides exposure to ADM's customer account selling process, product discovery, market intelligence, product applications, and marketing activities; focused within the food segment with emphasis on bakery applications.
While this position will be open to remote work, if residency is near one of ADM's locations including Decatur, IL, Chicago, IL, Erlanger, KY, Cranbury, NJ, etc; expectations would include a flexible in-office schedule. This role will utilize the Decatur IL business team and location for support, reporting to the Director of Sales, Texturants NA.
Job Responsibilities:
  • Managing and developing relationships across key customer influencers and decision makers.
  • Find, vet, and evaluate new business opportunities to develop lecithin and polyol market share with existing customer demand but also actively participate in new developments involving texturant inclusions and cross-selling the nutrition portfolio of ingredients.
  • Gathering and using relevant market information to the input and design of the business strategy at customer, market, pricing, and product level.
  • Interfacing with a portfolio of customers; negotiate sales contracts.
  • Managing sales contract execution from commercial agreement to delivery on time.
  • Develops and executes account plans for new and existing customers.
  • Must be able to define and deliver the annual sales plan for assigned market established by the business managers.
  • Managing sales volumes, pricing, credit issues, and contract status via interaction with the business support teams.
  • Employing customer related systems ranging from planning tools to CRM systems including SalesForce.com.
  • Coordinating special customer requirements through organization.
  • Prepares action plans for effective search of sales leads and prospects including hunting for new business.
  • Initiates and coordinates development of action plans to penetrate new markets according to the strategic roadmap.
  • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Maintains accurate records of all pricings, sales, activity reports and contract balances.
  • Compile monthly and quarterly reports to share with business leaders to ensure individual set goals are being met.
  • Ability to travel 30-50% of the time.
Education/ Experience:
  • Minimum - Bachelor's Degree. Science-related field preferred.
  • A minimum of 3-5 years of experience in the food ingredient or supplement industry.
  • Proven experience building new and existing relationships with key customers for food ingredients, including those in key strategic decision-making positions at headquarter level.
  • Superior strategic and tactical business planning skills.
Skills required:
  • Exceptional verbal/written communication and presentation skills.
  • The ability to influence stakeholders to achieve business objectives.
  • Highly self-motivated, energetic, enthusiastic, and presents strong work ethic.
  • Relationship builder with strong negotiation skills.
  • Strong time management and organizational skills.
  • Dedication to learning and cultivating new skill sets.
  • Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
  • Robust contact relationship management systems skills preferred.
  • Effective and efficient multi-tasking capabilities.
  • Extremely comfortable with high level computer use in multiple programs, simultaneously.
  • Strong problem recognition and resolution skills.
  • Aptitude for working both as, team member, a team leader, and autonomously.
  • Sales meeting management (scheduling, agendas, actionable item identification, follow up).
  • Project and timeline management skills for development and sale of new products.
  • Professional presentation development and delivery through concise written and visual representations.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:111851BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:

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