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It Help Desk Associate Jobs in Texas (NOW HIRING)

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

EECU

IT Help Desk I- Fort Worth

Fort Worth, TX · On-site

$20.50/hr

Join Our Dynamic Information Technology Team! EECU is excited to announce there is an opening at ... Associates degree in IT or A+/Net+ certifications preferred * 1-year experience in a Help Desk role ...

New

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

... we help data-informed bankers meet the moment with technology that drives action. Founded in 2009 ... Maintain accurate information of all assets in the Asset Management system * Escalate issues to ...

Revel Staffing

IT Manager

Austin, TX · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Revel Staffing

IT Manager

Dallas, TX · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

Malin

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Texas

It Help Desk Associate information

See Texas salary details

$10

$21

$30

How much do it help desk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it help desk associate in Texas is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Texas? The most popular types of It Help Desk jobs in Texas are:
What are popular job titles related to It Help Desk Associate jobs in Texas? For It Help Desk Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Texas look for? The top searched job categories for It Help Desk Associate jobs in Texas are:
What cities in Texas are hiring for It Help Desk Associate jobs? Cities in Texas with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Texas as of August 2026, with employment types broken down into 72% Full Time, 12% Part Time, and 16% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $44,770 per year, or $21.5 per hour.

IT Help Desk Support II

TCP Software

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
About the Role:
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a modern SaaS-focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer-facing systems essential to delivering industry-leading workforce management solutions.
The technician provides expert-level troubleshooting, leads root-cause analysis efforts, and partners closely with internal teams to maintain smooth operations across hardware, software, network, and cloud services. This person also mentors junior technicians, contributes to process maturity, and drives continuous improvement initiatives that elevate IT service delivery across TCP Software.
Responsibilities:
  • Provide advanced technical support for hardware, software, network, SaaS applications, and cloud-service issues.
  • Troubleshoot and resolve complex incidents across Windows, macOS, mobile devices, Office 365, and TCP-internal platforms
  • Manage and prioritize service tickets in line with SLA expectations
  • Collaborate with IT Operations, Security, Development, and Product teams on escalations or cross-functional issues
  • Install, configure, and maintain endpoints, peripherals, and collaboration tools used across TCP Software
  • Support cloud-based and hybrid infrastructure, including routine maintenance on systems used internally
  • Monitor system performance and proactively identify user-impacting trends
  • Create and maintain documentation, knowledge base articles, and user-friendly guides
  • Deliver IT onboarding sessions and end-user training on tools and security best practices
  • Contribute to IT policy development and continuous-improvement initiatives
  • Manage user accounts, role-based access, and permissions in Entra ID and related platforms
  • Coordinate with external vendors for escalated support or hardware procurement
  • Assist with license audits, asset tracking, and SaaS application compliance
  • Support AV setups for internal meetings, company events, and hybrid-work collaboration
  • Maintain strict adherence to TCP's security, confidentiality, and data-handling standards
  • Mentor junior help desk staff and contribute to a culture of excellence and teamwork

Requirements
  • 2+ years of experience in help desk or technical support roles, preferably in a SaaS or cloud-centric environment
  • Strong knowledge of enterprise hardware, operating systems, and network fundamentals
  • Hands-on experience with Azure Active Directory / Entra ID, user lifecycle management, and MFA/identity security controls
  • Proficiency with remote-support technologies and modern endpoint-management platforms (e.g., Intune, MDM/MAM)
  • Advanced troubleshooting skills for complex workstation, application, and cloud-service issues
  • Exceptional communication and customer-service skills supporting a diverse, distributed workforce
  • Experience managing ticket queues and working within ITSM frameworks
  • Familiarity with audio/visual systems, Zoom / Teams Rooms, and conference-room technology
  • Knowledge of ITIL practices (preferred)
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft role-based certifications (preferred)
  • Strong analytical, organizational, and documentation skills
  • Ability to mentor junior staff and support after-hours escalation rotation
  • Understanding of data-security, privacy, and confidentiality best practices relevant to SaaS organizations

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Benefits
    • Competitive salary plus uncapped commission
    • 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
    • 8 hours to volunteer and impact the community
    • Comprehensive benefits (Health/Dental/Vision/ 401K)
    • The work/life set up you need to be successful.
    • Employee Choice Benefit

Apply