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Prototype It

6 jobs near Columbus, OH

Prototype IT

Network Engineer

Lewisville, TX · On-site

$80K - $90K/yr

Job Title: Network Engineer Salary : $80,000-$90,000 If you thrive in a fast-paced environment and enjoy challenging work, prototype:IT is the place for you! We are currently hiring for an ...

Prototype IT

Network Engineer

Lewisville, TX · On-site

$80K - $90K/yr

Job Title: Network Engineer Salary : $80,000-$90,000 If you thrive in a fast-paced environment and enjoy challenging work, prototype:IT is the place for you! We are currently hiring for an ...

Prototype IT

IT Field Technician

Lewisville, TX · On-site

$48K - $52K/yr

Maintain compliance with prototype:IT's standards including regular attendance, grooming, and security guidelines Marginal: • Perform other duties as requested by management. • Attend meetings ...

Prototype IT

IT Field Technician

Lewisville, TX · On-site

$48K - $52K/yr

Maintain compliance with prototype:IT's standards including regular attendance, grooming, and security guidelines Marginal: * Perform other duties as requested by management. * Attend meetings ...

IT Help Desk Support Specialist

Prototype IT

Lewisville, TX • On-site

$20 - $22/hr

Full-time

Re-posted 22 days ago

Job description

prototype:IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.
Requirements:
  • Minimum of 2 years' experience in a technical support role.
  • A degree in Information Technology, Computer Science, or equivalent experience.
  • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively with users at all levels of the organization.
  • Strong problem-solving skills and ability to think creatively to find solutions.
  • Ability to work independently and as part of a team.
  • IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.
Essential Duties & Functions:
  • Provide remote technical assistance to clients who are experiencing software or hardware issues.
  • Respond to IT-related incidents and requests in a timely and efficient manner.
  • Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.
  • Escalate complex technical issues to appropriate IT staff as needed.
  • Assist with installing and configuring software and hardware for employees.
  • Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.
  • Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.
  • Contribute to the development and maintenance of IT documentation and procedures.
  • Keep up-to-date with emerging trends and technologies in IT support.
  • Assist with on-site appointments as needed to support business and client needs.
  • Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.
  • Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.
About Prototype:IT:
prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.
Why prototype:IT?
At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we "CHALK IT Up"!

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