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It Help Desk Associate Jobs in Texas (NOW HIRING)

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

The IT Help Desk Analyst role focuses on providing technical support to users, troubleshooting hardware and software issues, and ensuring a high level of customer service. Responsibilities : • ...

System Protection Partners

Be Seen First

Entry Level IT Help Desk

Arlington, TX · On-site

$16 - $18/hr

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to: * Basic Technical Troubleshooting : Diagnose and resolve common hardware and software issues (e.g ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Republic Finance

IT Help Desk Analyst

Plano, TX

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... Associate's degree in computer science or related discipline and/or comparable work experience

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

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Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Texas

It Help Desk Associate information

See Texas salary details

$10

$21

$30

How much do it help desk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it help desk associate in Texas is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Texas? The most popular types of It Help Desk jobs in Texas are:
What are popular job titles related to It Help Desk Associate jobs in Texas? For It Help Desk Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Texas look for? The top searched job categories for It Help Desk Associate jobs in Texas are:
What cities in Texas are hiring for It Help Desk Associate jobs? Cities in Texas with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Texas as of August 2026, with employment types broken down into 72% Full Time, 12% Part Time, and 16% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $44,770 per year, or $21.5 per hour.

IT Help Desk Analyst

Ensign Services

Dallas, TX

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST
Position Type: Full Time, Employee.
Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the early AM.
Location: This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
Schedule: Saturday to Wednesday, 6:00 AM - 2:30 PM CST.
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide great customer service experience and maintain key performance standards that help drive success.
Job Duties and Responsibilities include, but are not limited to:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.
Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to travel onsite to our office location in Dallas, TX.
Additional Information:
  • Pre-employment criminal background screening required.
What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1578

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