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It Help Desk Associate Jobs in Texas (NOW HIRING)

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding ...

Revel Staffing

IT Help Desk Specialist

Plano, TX · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

They are seeking a diligent and customer-focused IT Help Desk Analyst to join their IT support team, responsible for handling IT support requests, managing hardware and software deployments, and ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Republic Finance

IT Help Desk Analyst

Plano, TX

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Texas

It Help Desk Associate information

See Texas salary details

$10

$21

$30

How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Texas is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.62 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Texas?

The most popular types of It Help Desk jobs in Texas are:

What are popular job titles related to It Help Desk Associate jobs in Texas?

For It Help Desk Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Texas look for?

The top searched job categories for It Help Desk Associate jobs in Texas are:

What cities in Texas are hiring for It Help Desk Associate jobs?

Cities in Texas with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,770 per year, or $21.5 per hour.

IT Help Desk Technician

Archdiocese of San Antonio

San Antonio, TX • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description:

Reports to: IT Manager

Location: Archdiocese of San Antonio – Pastoral Ministry Center

Work Schedule: Monday – Friday 8:30 am – 5:00 pm (Weekends and evenings as needed)

Position type: Full-time 

FLSA Status: Non-Exempt

Summary: The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and efficient manner.

Requirements:

Position Responsibilities:

  • *Create and delete Active Directory and O365 Accounts
  • *Conduct IT related onboarding and offboarding for employees
  • *Responsible for the (reimaging of computers
  • *Provide Level 1 Technical support to end user Hardware and software requests.
  • *Maintaining the IT Assets inventory ensuring it is up to date.
  • Create and maintain the IT knowledge articles for end users.
  • Prepare and set up technical requests for meetings and training sessions.
  • Escort 3rd Party vendors when required.
  • *Monitor and respond to all inbound IT Tickets
  • Collaborate with other IT Team members.
  • Adhering to safety training and protocols daily and taking precautionary measures to ensure the safety and well-being of self, others. 
  • Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
  • Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
  • Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
  • Performs other duties as assigned

* Essential Functions - ADA  

Minimum Qualifications: 

  • Education
    • Associate degree in Computer Science or business-related field or 2 years of related experience in lieu of a degree. 
  • Experience
    • Minimum of 2 years’ experience in Helpdesk Support level 1, Hardware, and Software. 
    • Minimum of 2 years’ experience in O365.
    • Minimum of 2 years’ experience with Windows 11
    • Minimum of 1 year’ experience in creating IT knowledge articles for end users
    • Minimum of 1 years’ experience in maintaining IT Assets Inventory system.
  • License and Credentials
    • Reliable transportation
    • Valid driver license
    • Valid vehicle insurance

Minimum Knowledge and Skills: 

  • Extensive working knowledge of Hardware, Software, windows systems and O365.
  • Experience with Helpdesk System (i.e., Zendesk preferred). 
  • Must be solution oriented, organized, self-motivated, work well independently and on a team.
  • Must have good written and verbal skills.
  • Must have good critical thinking and problem-solving skills.

Travel Requirements: 

Travel requirements for the position includes 10% local and 0% overnight.

Apply