ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Houston, TX (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park

Part-Time IT Clerk

Deer Park, TX

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Associate's degree in Computer Science/MIS or equivalent experience preferred. * Prior experience ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

This position is essential to maintaining our IT infrastructure and delivering highquality support to end-users. The Help Desk Support Technician will report to the Associate Director of Digital ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

This position is essential to maintaining our IT infrastructure and delivering highquality support to end-users. The Help Desk Support Technician will report to the Associate Director of Digital ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft ... Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk ... Associate's or Bachelor's degree in IT or related field preferred * Equivalent work experience ...

next page

Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Houston, TX

It Help Desk Associate information

See Houston, TX salary details

$11

$22

$31

How much do it help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it help desk associate in Houston, TX is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Houston, TX?

The most popular types of It Help Desk jobs in Houston, TX are:

What are popular job titles related to It Help Desk Associate jobs in Houston, TX?

For It Help Desk Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Houston, TX look for?

The top searched job categories for It Help Desk Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for It Help Desk Associate jobs?

Cities near Houston, TX with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,891 per year, or $22.1 per hour.

IT Help Desk Specialist (TX)

Maverick Payments

The Woodlands, TX • On-site

$29 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Headquartered in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO's and ISV's, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick's team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Specialist will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
  • Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
  • Serve as an escalation point for complex technical incidents from Helpdesk I/II analysts, providing advanced troubleshooting for Windows, macOS, mobile devices, networking, and enterprise applications.
  • Administer and manage identity, access, and security configurations across platforms such as Active Directory, Azure AD, and Microsoft 365, including group policy adjustments, user provisioning, and mailbox management.
  • Use remote access software, such as ConnectWise, ManageEngine.
  • Maintain and improve remote support infrastructure (ConnectWise, ManageEngine), including scripting automations, ticket workflow tuning, and performance insights.
  • Analyze recurring technical issues, identify root causes, and recommend permanent fixes or improvements to system reliability and support processes.
  • Lead small-to-medium-sized IT projects, such as hardware refresh cycles, software rollouts, or departmental technology upgrades, coordinating with internal stakeholders.
  • Contribute to IT documentation, writing technical guides, SOPs, and knowledge base articles to support Help Desk operations.
  • Assist with endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
  • Provide high-touch support for business-critical users or departments, ensuring minimal downtime and proactive issue resolution.
  • Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
  • Provide phone and internet chat-based support for our help desk.
  • Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
  • Provide escalation resources to QA device repairs and software installations based on our custom evaluation frameworks.
  • Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • 3-4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
  • Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, and endpoint management systems (ManageEngine, Intune, MDT), and Microsoft Office Suite.
  • Completed college coursework in an IT related field or technical science.
  • Experience performing advanced troubleshooting across hardware, OS, networking, and cloud services.
  • Strong understanding of security best practices, patching lifecycles, and enterprise support standards.
Preferred
  • Bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
  • AA CompTIA A+ certification for computer technology.
  • Microsoft 365 or Microsoft Azure certifications (AZ-900 or similar).
  • Experience automating tasks via PowerShell or equivalent scripting languages.
  • Previous experience in a Tier II/Tier III support or specialist-level role.
What We Offer:
  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays.
  • 401K plan with up to a 4% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition Programs & Company Sponsored Events
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $29 - $34/hr.
This position will consider in-office and/or hybrid work schedules for candidates near the Greater Houston area.
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Apply