ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Houston, TX (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

City of Deer Park

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Associate degree or technical certification in Information Technology, Computer Science, or a ...

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Associate's degree in Computer Science/MIS or equivalent experience preferred. * Prior experience ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

This position is essential to maintaining our IT infrastructure and delivering highquality support to end-users. The Help Desk Support Technician will report to the Associate Director of Digital ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

This position is essential to maintaining our IT infrastructure and delivering highquality support to end-users. The Help Desk Support Technician will report to the Associate Director of Digital ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft ... Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a ...

RAE Security

Locksmith Service Dispatcher

Houston, TX · On-site

$17.75 - $23.50/hr

... IT support and customer service. The ideal candidate will have a solid background in locksmith. dispatcher, triage service work, help desk support, and customer service. You will be the first point ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk ... Associate's or Bachelor's degree in IT or related field preferred * Equivalent work experience ...

Huyett

Be Seen First

Information Technology Administrator

La Porte, TX · On-site

$52K - $70K/yr

Execute IT Help Desk Requests in a timely, complete, and efficient manner as needed. Requests will be performed in accordance with best practices and company policy in a manner that optimizes ease of ...

New

next page

Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Houston, TX

It Help Desk Associate information

See Houston, TX salary details

$11

$22

$31

How much do it help desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it help desk associate in Houston, TX is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Houston, TX?

The most popular types of It Help Desk jobs in Houston, TX are:

What are popular job titles related to It Help Desk Associate jobs in Houston, TX?

For It Help Desk Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Houston, TX look for?

The top searched job categories for It Help Desk Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for It Help Desk Associate jobs?

Cities near Houston, TX with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,891 per year, or $22.1 per hour.

IT Help Desk Tier 1

Siepe

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Siepe is a fast-growing technology company headquartered in Dallas, TX - focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions - faster.
Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don't just serve the industry - we help modernize it!
Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits-we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.
As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.
We are currently seeking a customer service-focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.
We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment. (Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)
What You'll Be Doing
  • Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
  • Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
  • Install, configure, and support local desktop applications in a Windows based environment
  • Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
  • Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
  • Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
  • Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
  • Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
  • Managing and updating IT inventory
  • Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
  • Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space
  • Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring
  • 2-3 years of previous IT support experience; MSP experience preferred
  • Excellent communication and interpersonal skills
  • Excellent attention to detail and time management
  • Expertise with ticketing system(s), time entry/management, and SLA-drive environments
  • In-depth knowledge of Microsoft operating systems is required
    • Expert level knowledge in supporting Windows 10 and 11 workstations
    • Working knowledge of Windows Server 2025, 2022, and 2019
  • Proficient in Microsoft Active Directory (traditional and Entra ID)
    • Create AD users, groups, and group policies with minimal guidance
    • Manage workstations in traditional domain and Entra ID
    • Manage file server shares and permissions
  • Knowledge and experience with Microsoft 365
    • Entra ID
    • SharePoint
    • Endpoint/Intune
    • Exchange Online
    • Teams
  • Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
  • Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
  • Experience supporting and setting up Microsoft 365 users, accounts, configurations
  • Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
  • Basic networking skills and infrastructure skills like:
    • Firewall configuration
    • Rule creation
    • Troubleshooting of network route and connectivity issues
    • Wireless network and access point setup and support
  • In-depth knowledge of supporting Excel and add-ins
  • Bloomberg application support experience
  • Software deployment experience
  • Cloud VOIP experience
  • Quickbooks support experience
  • Experience with Scripting - PowerShell and command line
  • Self-motivated, self-starter, and challenge-seeker

What We Offer
At Siepe, we don't just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they're designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact.
Compensation & Financial Well-being:
- Competitive Compensation Packages, including Annual Performance-Based Bonuses
- 401(k) Retirement Plan with company match to support your long-term financial goals
- Employee Referral Program - earn rewards for helping us grow our talented team
Health & Insurance Benefits
- Comprehensive Health, Dental, Vision, and Life Insurance
- Flexible plans tailored to support individuals and families
Learning & Career Growth
- Annual investment in your Learning & Development goals
- On-the-job exposure to innovative technologies and financial strategies
- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement
Time Off & Flexibility
- Flexible Time Off (FTO)
- Flexibility to recharge and maintain work-life balance
In-Office Perks & Culture
- Daily meal delivery allowance when working from the office
- Monthly Celebrations and Quarterly Offsite Events
- Annual Holiday Party to celebrate milestones and build team connection
- A vibrant, inclusive office culture that blends fun with purpose
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply