It Contract Jobs in Raleigh, NC (NOW HIRING)

Job Summary:
Omega Solutions, Inc. is seeking an IT Quality Assurance (QA) Specialist to join the Medicaid Enterprise System (MES) project within the NC Department of Health and Human Services (DHHS) Information Technology Division. This role involves ensuring effective implementation of IT systems to support business and technology outcomes, with responsibilities including quality assurance, vendor management, and compliance oversight.
Responsibilities:
• Creating, updating and maintaining quality reporting and communicate performance trends to program management.
• Identifying trends and overseeing projects to lead continuous improvement and problem-solving efforts to improve quality
• Aggregating and analyzing quality data and recommending methods for improving product and service quality, design and/or business processes.
• Monitoring, identifying, and analyzing performance metrics in order to provide constructive feedback, maintain high-service levels, and increase production system efficiency.
• Coordinating with NC Medicaid PMO and NC Medicaid O&M to ensure all program review findings are identified, tracked. Ensuring a mitigation plan is in place with defined dates for resolution.
• Reviewing product history and lessons learned from design validation sources, current production quality, and warranty data to identify and drive preventive measures to ensure optimal quality of each project as it is implemented.
• Acting as liaison to federal program reviewers and State and DHHS Project Monitoring Oversight teams.
• Following up with management on all exceptions and corrective actions pertaining to quality reviews by staff.
• Responsible for supporting the quality review of the MITA 3.0 State Self-Assessment (SS-A) and performing mapping of the State's Replacement MES requirements and business processes (which were developed as part of System Design) to the Centers for Medicaid and Medicare Services (CMS) MITA Business Processes and Business Capabilities Matrices to determine the MITA 3.0 maturity level of the Replacement MMIS (As-Is Assessment.) The resource will provide technical input to and assist in the preparation of the State's MITA 3.0 SS-A Report.
• Assist in determining the State's future goals for MITA (technology framework and business processes) by leading meetings with internal stakeholders and vendors to map the State's Replacement MMIS processes to the "To-Be " MITA 3.0 maturity levels.
• Support of the CMS Information Technology Systems certification exercise which is heavily reliant on MITA compliance for the technical architecture for deployed IT systems.
• Conduct gap analyses of the As-Is operations and To-Be environments to identify appropriate actions needed to reach target maturity levels, and may develop the technical documentation for compliance with the CMS Seven Standards and Conditions.
• Perform crosswalks to evaluate the State Business Process Model's (BPM) alignment with or deviation from the CMS-defined MITA BPM.
• Ensure the utilization of industry best practices for compliance with CMS and State-defined performance standards.
• Provide day-to-day technical advice to the MITA team members in the completion of the "As Is " assessment and strategic advice as requested.
• Perform pre-contract support, including vendor pre-qualification (RFI and IFB, RFP, and RFQ)
• Interface with Business Owners to ensure contract negotiation objectives align with key stakeholder expectations and provide project status and analysis throughout the negotiation and contract development phases
• Evaluate vendor documents to determine acceptability based on business unit needs and Federal/State standards
• Develop goals and metrics for measuring and managing supplier quality
• Mitigate vendor risk and create third party contingency plans
• Assist in validation of IT systems, evaluation of requirements, and testing.
• Assist in the planning, design and implementation of a Vendor Quality Management program including the policy, framework and procedures
• Oversees the quality review process, including risk assessment and due diligence through partnerships with Legal, business unit and security to ensure all requirements are met.
• Participates in design, code, and test inspections throughout product life cycle to identify issues from a quality assurance viewpoint.
• Thoroughly understands and complies with quality policies and procedures, and verifies deliverables meet expected quality requirements.
• Participates as a quality assurance technical representative at other project meetings. Presents quality assurance technical status' and issues at milestone reviews.
• Considered subject matter expert in associated risk and quality management methodology
• Review vendor risk assessment outputs to ensure risk has been appropriately assessed
• Delivers reporting from the risk management platform and team presentations to stakeholders
• Aid in design, creation and delivery of program training to internal business unit stakeholders
• Ensure departmental documents and activities are performed in compliance with applicable laws, regulatory standards and company policies and procedures
• Participate in team's preparation and involvement in regulatory examinations
• Assist with the creation of policies and procedures
• Analyze data to drive recommendations
• Challenges and provides process improvement strategies on existing procedures and processes across the team and risk organization to achieve efficiencies.
• Basic understanding of SOC reports, Business Continuity Planning, Inherent Risk and Entity Level Controls
• Creates, modifies, and extracts reports and dashboards to communicate key metrics.
• Create and Implement a quality management and risk management process
• Build the methodology to measure and improve vendor quality
Qualifications:
Required:
• Technical and Business Analyst (BA) expertise
• Experience in ensuring the impact of new or upgraded IT systems are effectively implemented
• Ability to work with business and technology change management, process improvement, vendor management, and application support teams
• Experience in providing guidance and expertise in the validation of business and technology specifications
• Experience in sourcing and vendor selection, contract drafting and pricing negotiations, risk mitigation, vendor onboarding, and ongoing vendor quality monitoring
• Ability to lead multiple projects within different internal departments
• Experience working with a variety of Information Technology Vendors
• Support for the MITA 3.0 State Self-Assessment (SS-A)
• Experience in mapping business processes to the Centers for Medicaid and Medicare Services (CMS) MITA Business Processes and Business Capabilities Matrices
• Assistance in preparation of the State's MITA 3.0 SS-A Report
• Ability to lead meetings with internal stakeholders and vendors
• Support of the CMS Information Technology Systems certification exercise
• Experience in drafting procurement documentation (RFI and IFB, RFP, and RFQ)
• Creating, updating and maintaining quality reporting
• Identifying trends and overseeing projects for continuous improvement
• Aggregating and analyzing quality data and recommending methods for improvement
• Monitoring, identifying, and analyzing performance metrics
• Coordinating with NC Medicaid PMO and NC Medicaid O&M
• Reviewing product history and lessons learned from design validation sources
• Acting as liaison to federal program reviewers and State and DHHS Project Monitoring Oversight teams
• Following up with management on exceptions and corrective actions
• Conducting gap analyses of the As-Is operations and To-Be environments
• Providing technical input to and assisting in the preparation of the State's MITA 3.0 SS-A Report
• Ensuring utilization of industry best practices for compliance with CMS and State-defined performance standards
• Providing day-to-day technical advice to MITA team members
• Performing pre-contract support, including vendor pre-qualification
• Evaluating vendor documents based on business unit needs and Federal/State standards
• Developing goals and metrics for measuring and managing supplier quality
• Mitigating vendor risk and creating third party contingency plans
• Assisting in validation of IT systems, evaluation of requirements, and testing
• Planning, designing and implementing a Vendor Quality Management program
• Overseeing the quality review process, including risk assessment and due diligence
• Participating in design, code, and test inspections throughout product life cycle
• Understanding and complying with quality policies and procedures
• Participating as a quality assurance technical representative at project meetings
• Reviewing vendor risk assessment outputs
• Delivering reporting from the risk management platform
• Aiding in design, creation and delivery of program training
• Ensuring compliance with applicable laws, regulatory standards and company policies
• Participating in regulatory examinations
• Assisting with the creation of policies and procedures
• Analyzing data to drive recommendations
• Providing process improvement strategies on existing procedures
• Basic understanding of SOC reports, Business Continuity Planning, Inherent Risk and Entity Level Controls
• Creating, modifying, and extracting reports and dashboards
• Creating and implementing a quality management and risk management process
• Building the methodology to measure and improve vendor quality
Company:
Omega was incorporated in 2007 in the State of California to offer high end IT Solutions ranging from IT Software and product development to technology deployment and specialize in providing software solutions to diverse business sectors in USA and World-wide. Founded in 2007, the company is headquartered in Santa Clara, USA, with a team of 11-50 employees. The company is currently Early Stage.