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Intelligence Program Manager Jobs (NOW HIRING)

PROLIM Global Corporation

Program Manager

The successful candidate will possess deep knowledge of DIA operations, Intelligence Community mission requirements, and federal program management best practices. Essential Job Functions: Program ...

New

PROLIM Global Corporation

Knowledge Intelligence Partner

$96K - $121K/yr

We're looking for a Knowledge Intelligence Partner to help drive our AI-powered HR knowledge management program. In this role, you will organize and maintain HR documentation and resources, using AI ...

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Altis

Analyst, Venture Intelligence Program

New York, NY · On-site

$100K - $130K/yr

We're backed by Primary Venture Partners, co-founded by a Midas-list investor, and building a structured analyst program modeled on the intellectual range and apprenticeship found at top management ...

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Intelligence Program Manager information

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$38.5K

$107.5K

$157K

How much do intelligence program manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for intelligence program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are some common challenges Intelligence Program Managers face when coordinating multi-agency projects?

Intelligence Program Managers often encounter challenges in aligning objectives and communication across agencies with differing priorities, security protocols, and operational cultures. Navigating classification restrictions and ensuring timely information sharing while maintaining compliance with legal and policy guidelines can be complex. Successful managers mitigate these challenges by fostering strong interagency relationships, establishing clear communication channels, and implementing standardized processes for collaboration. This role requires adaptability, diplomacy, and a proactive approach to problem-solving to achieve mission objectives efficiently.

What are the key skills and qualifications needed to thrive as an Intelligence Program Manager, and why are they important?

To thrive as an Intelligence Program Manager, you need expertise in intelligence analysis, project management, and national security, often supported by a relevant degree and security clearance. Familiarity with intelligence collection tools, analytic software, classified information systems, and certifications like PMP or CISSP are typically required. Exceptional leadership, problem-solving, and communication skills set candidates apart by enabling them to coordinate teams and brief stakeholders effectively. These competencies are crucial for ensuring mission success, protecting sensitive information, and leading complex intelligence operations.

What is the difference between Intelligence Program Manager vs Intelligence Analyst?

AspectIntelligence Program ManagerIntelligence Analyst
CredentialsBachelor's degree, often with security clearance; project management certificationsBachelor's degree in intelligence, security, or related field; security clearance
Work EnvironmentOversees multiple projects, manages teams, liaises with stakeholdersAnalyzes data, prepares reports, supports operational decision-making
Employer & IndustryGovernment agencies, defense contractors, intelligence firmsIntelligence agencies, military, law enforcement, private security

The Intelligence Program Manager focuses on managing intelligence projects and teams, ensuring strategic objectives are met. In contrast, the Intelligence Analyst primarily conducts data analysis and produces intelligence reports to support operational needs. Both roles require security clearances and relevant credentials but differ in scope and responsibilities.

What is an Intelligence Program Manager?

An Intelligence Program Manager is a professional who oversees intelligence operations and programs within government agencies, military branches, or private organizations. They are responsible for managing teams, coordinating intelligence collection and analysis, setting program goals, and ensuring that operations comply with policies and regulations. Their role often involves budgeting, reporting, and liaising with other departments or external partners to support decision-making and national security objectives.
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Intelligence Program Manager jobs near you
Infographic showing various Intelligence Program Manager job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Interaction Intelligence Program Manager - Remote

Velera Health

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join the People Helping People
Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.
Basic Function
The Interaction Intelligence Program Manager will lead the deployment of artificial intelligence capabilities across our Contact Center. This strategic role will oversee the implementation of artificial intelligence -enabled speech analytics, automated QA, and agent coaching solutions-driving measurable impact in partnership with Vendor and internal stakeholders.
Essential Functions & Responsibilities
Program Leadership
  • Own the delivery of Interaction Intelligence initiatives including call driver insights, CSAT analytics, agent enablement, and QA automation.
  • Translate Velera's QA AI strategy into actionable workstreams, timelines, and KPIs.
  • For Interaction Intelligence Serve as the primary liaison between Velera, Vendor, and internal teams to ensure seamless execution.
  • Align cross-functional stakeholders across Customer Experience, IT, Data Engineering, and Compliance.

Technical Oversight
  • Partner with Product development of Velera's AI speech analytics engine within our environment.
  • Experience working within Agile environments, including coordinating deliverables, ceremonies, and cross-functional workflows with Agile development teams.
  • Collaborate with Interaction Intelligence Engineers and Data Scientist to support NLP pipelines and scalable data infrastructure.
  • Ensure ethical and compliant use of Interaction Intelligence tools and third-party platforms.
  • Monitor model performance and recommend enhancements based on business feedback.

Change Management
  • Lead adoption efforts across legacy PSCU and Co-op environments.
  • Facilitate training and enablement for QA teams, coaches, and frontline leaders.
  • Develop documentation, playbooks, and feedback loops for continuous improvement.

Governance & Reporting
  • Establish governance frameworks for Interaction Intelligence deployment, including privacy and ethical safeguards.
  • Track program KPIs and deliver executive-level updates and strategic recommendations.
  • Perform all other duties as assigned

Position Specifications
  • Bachelor's Degree in related field, preferably in Business, or equivalent combination of education and experience required.
  • Masters Degree in related field preferred.
  • 7+ years of program management experience in customer experience, contact center operations, or AI deployment.
  • Proven ability to lead cross-functional initiatives and manage vendor relationships.
  • Experience navigating SOWs, data protection agreements, and compliance frameworks preferred
  • Background in QA processes or agent performance management preferred
  • Minimum five (5) years of cross-functional project management experience in financial services, the contact center industry, and/or fraud management is required.
  • Minimum five (5) years of experience managing large-scale projects, from planning to execution and delivery preferred.
  • Extensive knowledge of customer service strategies and contact center operations.
  • Familiarity with Vendor AI voice analytics tools preferred
  • Passion for ethical AI governance and inclusive technology practices.

Knowledge, Skills, & Abilities
  • Ability to lead team members in establishing, planning, tracking, and controlling projects in a fast-paced environment while leading priorities/projects and meeting deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact positively and professionally with all levels of management, staff, clients, and vendors.
  • Proven leadership skills, organizational skills, problem-solving abilities, and executive presentation skills are required.
  • Expertise in back-office operations management, with a focus on process optimization and efficiency.
  • Strong strategic thinking and problem-solving abilities.
  • Strong understanding of Generative AI, NLP (Natural Language Processing) pipelines, and speech analytics.
  • Excellent communication skills with the ability to translate technical concepts into business value.
  • Strong financial acumen and budget management experience.
  • Ability to foster a culture of innovation and continuous improvement.
  • Ability to manage multiple projects, work in a fast-paced environment, meet deadlines and consistently demonstrate strong reasoning and analytical skills.
  • Demonstrated experience in change management and leading organizational transformation efforts.
  • PC/Windows-based software experience required with proficiency in Word, Excel and project management software.
  • Ability to communicate effectively in both written and verbal formats with individuals or groups and make presentations utilizing a variety of audio/visual aids.
  • Ability to travel as needed

Additional Essential Functions and Responsibilities
  • Regular and reliable attendance.
  • Responsible for reporting risks that are identified to the appropriate team and/or management.
  • Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
  • Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

Service Standards
  • Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what's right for credit unions.
  • Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
  • Support a workplace where every employee feels valued, respected, and connected.
  • Perform job duties within the company's policies, procedures, service standards and the state and federal laws.

Physical Demands
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Specific vision abilities required by this job include close vision
  • Ability to occasionally lift/move up to 25 pounds
  • Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

About Velera
At Velera, inclusion isn't an initiative - it's how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.
Pay Equity
$110,100.00 - $143,100.00
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

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