Insurance Supervisor Jobs (NOW HIRING)

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Unemployment Insurance (UI) program has an opening for a UI Supervisor. This position is responsible for the supervision of business operations and activities within the UI program. The UI Supervisor provides leadership for and management of UI Program staff whose primary responsibility is to perform the education and compliance and related policy functions for the clientele noted below.

The UI Supervisor directly oversees core operational activities throughout the UI Program. Clientele includes management and employees from all levels of the Minnesota UI Program, and all divisions of the Department of Employment and Economic Development (DEED) as well as management and key employees from other government agencies with similar or related administration missions. The UI Supervisor also works with UI applicants and employers, and their representatives, agents and advocates.

Key Responsibilities:

• Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and staff will effectively perform assigned job duties to achieve the annual objective of the section.
• Manage operations to ensure that customers are well served and overall program goals are realized as a principal objective by reviewing and analyzing plan objectives and setting priorities. Working with peers to ensure coordination among work units and to plan for training and business cycles.
• Communicate all aspects of program information (analysis, policy, customer and staff feedback) to staff and peers via a variety of methods including formal and informal training, coaching and written media.
• Implement improvements based on research, assessments, and evaluation of ongoing work flow procedures to support operational objectives.

This position will be based out of the St. Cloud office.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications:

Four (4) years of experience in the Minnesota Unemployment Insurance program OR Four (4) years of experience as a supervisor, team lead, lead worker, or project lead in a public sector eligibility based program with at least six (6) months of that experience in the Minnesota Unemployment Insurance program *

* Experience in UI must be within the last three (3) years

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience coaching and training staff sufficient to lead the work unit
• Experience with Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures
• Experience in human relations including ability to negotiate, collaborate, build, and maintain positive working relationships with stakeholders
• Experience with organizational skills to manage workload, competing priorities, and still meet strict deadlines

Preferred Qualifications:

• Experience conducting quality assurance activities
• Experience with Call Center metrics and applications
• Experience creating business processes and training materials
• Experience with group facilitation
• Experience understanding the Minnesota Unemployment Insurance Program business model
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements:

• A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver's License and Records Check

The Minnesota department of Employment and Economic Development will not sponsor applicants to work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.