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Insurance Supervisor Jobs in Pennsylvania (NOW HIRING)

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Insurance Supervisor information

See Pennsylvania salary details

$37.6K

$83K

$122.8K

How much do insurance supervisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for insurance supervisor in Pennsylvania is $82,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $99,200.00 per year, depending on experience, location, and employer.

What does an insurance supervisor do?

An Insurance Supervisor oversees the daily operations of an insurance team, ensuring that policies are processed accurately and customer service standards are met. They are responsible for managing staff, training new employees, monitoring compliance with regulations, and resolving complex claims or customer issues. Insurance Supervisors also analyze workflow, implement process improvements, and report performance metrics to management. Their goal is to maintain efficient operations while upholding company policies and industry standards.

What are the key skills and qualifications needed to thrive as an insurance supervisor?

To thrive as an Insurance Supervisor, you need expertise in insurance policies, regulatory compliance, team leadership, and a relevant bachelor's degree or industry certification such as CPCU. Familiarity with insurance management software, claims processing systems, and CRM tools is typically required. Strong interpersonal skills, problem-solving ability, and attention to detail help you motivate teams and resolve complex customer issues. These competencies are crucial for ensuring efficient operations, maintaining compliance, and delivering high-quality service in the insurance sector.

How does an insurance supervisor typically support team development and performance improvement?

An Insurance Supervisor plays a key role in guiding and developing their team by providing regular feedback, conducting performance reviews, and identifying training needs. They often organize coaching sessions, facilitate knowledge sharing, and set clear performance goals to help team members succeed. Additionally, Insurance Supervisors monitor workflow to ensure efficiency and compliance with industry regulations, fostering a supportive environment where employees can learn and grow. This proactive approach not only enhances team performance but also contributes to overall organizational success.

What is the difference between Insurance Supervisor vs Insurance Agent?

AspectInsurance SupervisorInsurance Agent
CertificationsTypically requires state licensing and sometimes management certificationsRequires state licensing, often with specific product licenses
Work EnvironmentOversees teams, manages policies, and ensures compliance within insurance companiesWorks directly with clients to sell and service insurance policies
Employer & Industry UsageEmployed by insurance companies, agencies, or brokeragesEmployed by insurance agencies or as independent agents

Insurance Supervisors focus on managing teams and ensuring policy compliance within insurance companies, while Insurance Agents primarily sell and service insurance policies directly to clients. Both roles require licensing, but their responsibilities and work environments differ significantly.

What are popular job titles related to Insurance Supervisor jobs in Pennsylvania?

For Insurance Supervisor jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Insurance Supervisor jobs in Pennsylvania look for?

The top searched job categories for Insurance Supervisor jobs in Pennsylvania are:

What are popular job titles related to Insurance Supervisor jobs in PA?

For Insurance Supervisor jobs in PA, the most frequently searched job titles are:

Insurance Supervisor jobs near you
Infographic showing various Insurance Supervisor job openings in Pennsylvania as of August 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Nights. Highlights an 100% In-person job distribution, with an average salary of $82,997 per year, or $39.9 per hour.

PL Supervisor

Satanoff Insurance & Financial Services

Wayne, PA • On-site

Full-time

PTO

Re-posted 14 days ago

Job description

Description:

Mission of the Personal Lines Insurance Supervisor

To serve and grow the book of clients by supporting both new business and retention activities. We do this by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. The role of Personal Lines Insurance Supervisor focuses on supporting agency growth as well as being a leader, trainer and coach to the personal lines team.


Desired Outcomes of This Role

  1. To lead, coach and manage the personal insurance team
  • Set quarterly goals
  • Create strategies to attain these goals
  • Motivate the team to accomplish department goals
  • Conduct 90 day check-in meetings with the team
  • Document standard operating procedures
  • Address poor performance from team members
  • Train team members on areas of the position that need strengthening
  • Identify ways the team can increase efficiency

2. Quote new business

  • Maintain a turnaround time of 24 hours on new business, maximum 48 hours
  • Stay in communication with the referral sources to update them on where their quotes stand
  • Bind coverage/issue new policies

3. Maintain an average retention rate of X%

  • Manage and hold the team accountable for E&S Market and Non-Standard Market renewals
  • Work with the team to execute annual renewal reviews
  • Handle escalated client issues
  • Set goals and plans on targeting monoline accounts
  • Generate referrals
  • Educate the clients about the benefits of having us as their insurance agency
  • Proactively call cancelled business to try to win them back immediately

4. Coach, train and provide resources to the team on:

  • Management system use
  • Carrier appetite
  • Sales and service skills

5. Provide, create and hold the team accountable to agency customer experience

  • Call return times
  • Follow-up protocol
  • Define and document agency processes and procedures for the team

6. Back the team up during vacations and busy times

7. Participate in agency management activities including:

  • Conduct final onsite interviews with potential hires
  • Participate in generating new marketing ideas and content
  • Possess a positive attitude and support your team members
  • Meet with carrier representatives
  • Create workflows
  • Be involved in managing company metrics
  • Handle team vacation time
  • Handle all team member reviews
  • Create monthly incentive programs
  • Provide discipline and coaching to team members
  • Manage agency management system solutions
  • Provide feedback and input on agency operations, structure, processes and decisions

8. Work to grow the department book of business to X this year

  • Track book growth
  • Motivate and incentivize the team
  • Follow up and measure agency processes to drive results
Requirements:

Principles

  • Address difficult issues professionally and quickly
  • Listen to learn and strengthen the agency
  • Be relentlessly positive with the team and see their potential when they cannot
  • Outlast the suck of adopting change
  • Be driven to achieve the agency’s goals

Critical Competencies

  • Honesty/Integrity - Does not cut corners unethically. Earns trust and maintains confidences. Does what is right, not just what is easy.
  • Organized & Planning - Plans, organizes and schedules in a productive manner. Focuses on key priorities.
  • Follow-Through - Lives up to verbal and written agreements, regardless of personal costs.
  • Intelligence - Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Proactivity - Acts without being told what to do. Brings new ideas to the company.
  • Flexibility/Adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Calm Under Pressure - Maintains stable performance when under heavy pressure or stress.
  • Enthusiasm - Exhibits passion and excitement over work. Has a can do attitude.
  • Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
  • High Standards - Expects personal performance and team performance to be nothing short of the best.
  • Openness to Criticism and Ideas - Often solicits feedback and reacts calmly to criticism or negative feedback.
  • Listening Skills - Lets others speak and seeks to understand their viewpoints.
  • Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails.
  • Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.