ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Oregon

Puget Collision

Customer Service Rep

Portland, OR · On-site

$18.50 - $25.50/hr

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

Domino's Pizza

Customer Service Rep

Madras, OR · On-site

$16.50 - $22.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Puget Collision

Customer Service Rep

Eugene, OR · On-site

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

Puget Collision

Customer Service Rep

Gladstone, OR · On-site

$17.25 - $23.25/hr

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

Domino's Pizza

Customer Service Rep

Bend, OR · On-site

$17.50 - $24/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Puget Collision

Customer Service Rep

Clackamas, OR · On-site

$16.75 - $22.75/hr

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

Service Partners

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

Exemplary customer service skills, analytics and problem-solving skills. * Proficient computer ... Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

MFCP INC

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations ... Benefits: Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance and Paid holidays ...

U-Haul

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Coos Bay, OR · On-site

$15.25 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Eugene, OR · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Seaside, OR · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Sherwood, OR · On-site

$17.25 - $23.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit ...

previous page

Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Oregon

Insurance Customer Service Representative information

See Oregon salary details

$27.5K

$51.2K

$77.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Oregon is $51,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $58,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Oregon?

The most popular types of Insurance Customer Service Representative jobs in Oregon are:

What job categories do people searching Insurance Customer Service Representative jobs in Oregon look for?

The top searched job categories for Insurance Customer Service Representative jobs in Oregon are:

What cities in Oregon are hiring for Insurance Customer Service Representative jobs?

Cities in Oregon with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in OR?

For Insurance Customer Service Representative jobs in OR, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,182 per year, or $24.6 per hour.

Customer Service Rep

Puget Collision

Portland, OR • On-site

$18.50 - $25.50/hr

Other

Re-posted 4 days ago

Job description

Job Description: Customer Service Representative


The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.


FLSA Status: Non-Exempt

Work Location: Full Time Hourly


Job Responsibilities:

  • Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
  • Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
  • Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
  • Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
  • Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
  • Follow-up on all Missed Opportunities
  • Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
  • Oversee processing of initial insurance assignments, customer contact/appointment verification.
  • Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
  • Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
  • Confirm customer information is accurate and complete for all communication needed.
  • Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
  • Daily audit of all Parts invoices posted in CCC
  • Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
  • Open mail daily and disperse appropriately including invoices and statements.
  • Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
  • Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
  • Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
  • Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.


Key Performance Metrics

  • Customer Service Index Score 95%, Kept Informed, Net Promoter Score
  • Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
  • Ask for the sale and schedule the repair: 75% Closing Ratio.

Skills/Qualifications:

  • Collision University Training required in first 6 months of employment.
  • Basic Computer Skills are necessary to navigate company systems & communicate with customers.
  • Must be able to multi-task in a high-paced environment with a flexible attitude.
  • The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.

Behavioral Excellence Required:

  • Perform all assigned responsibilities according to the Company Standard Operating Procedures.
  • Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.


Physical Requirements:

  • Ability to work in both office and automotive repair shop environments.
  • Ability to sit for extended periods while using a computer, telephone, and other office equipment.
  • Ability to stand and walk frequently throughout the workday while assisting customers, inspecting vehicles, and coordinating with shop personnel.
  • Ability to move throughout the facility, including office, production, and parking areas.
  • Ability to occasionally bend, stoop, reach, and lift materials or office supplies weighing up to 20 pounds.
  • Ability to use hands and fingers for frequent typing, data entry, filing, and operation of office equipment.
  • Ability to communicate effectively with customers, insurance representatives, vendors, and employees in person, by telephone, and electronically.
  • Ability to read, review, and enter information accurately into computer systems and repair management software.
  • Ability to visually inspect vehicle damage and identify vehicles in various stages of the repair process.
  • Ability to safely navigate around vehicles, equipment, and active repair operations within the shop environment.
  • Ability to tolerate exposure to noise, dust, fumes, and varying temperatures when entering production and parking areas.
  • Ability to manage multiple tasks and maintain professionalism in a fast-paced customer service environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.