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Insurance Customer Service Representative Jobs in Beaverton, OR

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand ...

Puget Collision

Customer Service Rep

Portland, OR · On-site

$18.50 - $25.50/hr

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

Puget Collision

Customer Service Rep

Gladstone, OR · On-site

$17.25 - $23.25/hr

The CSR must be able to secure the customer by being an empathetic listener with the ability to ... Inform customer of repair process, insurance claim processing, payment procedures, repair ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Beaverton, OR

Insurance Customer Service Representative information

See Beaverton, OR salary details

$27.1K

$50.4K

$76K

How much do insurance customer service representative jobs pay per year?

As of Aug 13, 2026, the average yearly pay for insurance customer service representative in Beaverton, OR is $50,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $57,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Beaverton, OR? The most popular types of Insurance Customer Service Representative jobs in Beaverton, OR are:
What job categories do people searching Insurance Customer Service Representative jobs in Beaverton, OR look for? The top searched job categories for Insurance Customer Service Representative jobs in Beaverton, OR are:
What cities near Beaverton, OR are hiring for Insurance Customer Service Representative jobs? Cities near Beaverton, OR with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Beaverton, OR as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,368 per year, or $24.2 per hour.

Insurance Customer Service Representative

Michael Holton

Portland, OR • On-site

$20 - $25/hr

Other

Retirement, PTO

Posted 9 days ago

Job description

Insurance Customer Service Representative

Insurance Customer Service Representative – State Farm Agent Team Member Michael Holton – State Farm Agency Portland, OR Position Overview Michael Holton – State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.

Key Responsibilities

  • Respond to client inquiries about policies, billing, and claims support
  • Assist with policy changes, endorsements, and renewals
  • Maintain accurate customer and policy records
  • Provide timely, friendly, and professional service to customers
  • Support office workflows and administrative tasks
  • Collaborate with team members to ensure high service standards

Qualifications

  • Property & Casualty insurance license (must have or be able to obtain)
  • Customer service or administrative experience preferred
  • Strong communication and interpersonal skills
  • Organized and detail-oriented work style
  • Ability to work effectively in a team environment

Compensation

$20.00 – $25.00 per hour Compensation based on experience and qualifications

Benefits

  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Structured, professional office environment
  • Training and development opportunities

Work Environment

This position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.

Additional Information

Prior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.

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