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Insurance Customer Service Representative Jobs in Salem, OR

Teresa Lulay

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

U-Haul

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

dbi

Customer Service Representative

Salem, OR

$16 - $21.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Mr. Rooter

Customer Service Representative

Salem, OR · On-site

$19/hr

Vision insurance As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service as well as maintaining proficiency ...

The Boyd Group

CSR

Mcminnville, OR

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

New

The Boyd Group

CSR

Mcminnville, OR

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

New

Gerber Collision & Glass

CSR

Mcminnville, OR

$18 - $25/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

New

DCC Propane, LLC

Customer Service Representative

Molalla, OR · On-site

$15.25 - $20.75/hr

... customer service and safety. * Ability to be a positive representative of the Company both ... insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. EOE ...

DCC Propane, LLC

Customer Service Representative

Molalla, OR

$15.25 - $20.75/hr

... customer service and safety. * Ability to be a positive representative of the Company both ... insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. EOE ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Salem, OR

Insurance Customer Service Representative information

See Salem, OR salary details

$26.1K

$48.7K

$73.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 16, 2026, the average yearly pay for insurance customer service representative in Salem, OR is $48,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $55,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Salem, OR?

The most popular types of Insurance Customer Service Representative jobs in Salem, OR are:

What job categories do people searching Insurance Customer Service Representative jobs in Salem, OR look for?

The top searched job categories for Insurance Customer Service Representative jobs in Salem, OR are:

What cities near Salem, OR are hiring for Insurance Customer Service Representative jobs?

Cities near Salem, OR with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Salem, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,653 per year, or $23.4 per hour.

Customer Service Representative

Teresa Lulay

Salem, OR • On-site

$16 - $21.75/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

Teresa Lulay - State Farm Agency, located in Salem, OR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on customer service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

  • Salary plus Commission/Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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