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Insurance Call Center Jobs in Florida (NOW HIRING)

Dental Care Group of Aventura LLC

Call Center

Aventura, FL

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

ValorVIP

Call Center Representative

Tampa, FL · On-site

$14/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... Tax, Insurance and Escrow · Resolve account delinquency by collecting payments as needed · ...

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

... retirement savings plan, Life Insurance, Disability Insurance. Job Title: Call Center ... Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ...

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

... retirement savings plan, Life Insurance, Disability Insurance. Job Title: Call Center ... Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP Keywords:

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Florida?

The most popular types of Insurance Call Center jobs in Florida are:

What are popular job titles related to Insurance Call Center jobs in Florida?

For Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Florida look for?

The top searched job categories for Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Insurance Call Center jobs?

Cities in Florida with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Specialist

Ed Morse Automotive Group

Delray Beach, FL • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Ed Morse Automotive Group rating

6.0

Company rating: 6.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

106th of 156 rated car dealerships

Job description

Are you a people person with a knack for making others feel heard and valued? Ed Morse Automotive Group is looking for enthusiastic individuals to join our team as Call Center Specialists in Delray Beach, Florida. Imagine being the first point of contact for our valued customers, guiding them with a warm voice and a helpful attitude. You'll be the friendly face and reassuring voice of our brand, assisting them with their needs and ensuring they have a great experience. We believe in creating a supportive and positive environment where your contributions truly matter. This isn't just about answering phones; it's about building relationships and making a real difference in our customers' journey. If you're ready to bring your positive energy and excellent communication skills to a dynamic team, we can't wait to welcome you aboard!

Responsibilities
  • Answer incoming customer calls in a friendly and professional manner.
  • Provide accurate information about products and services.
  • Assist customers with inquiries, requests, and issue resolution.
  • Document customer interactions and transactions accurately.
  • Follow communication guidelines and protocols.
  • Collaborate with team members to ensure a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Proficiency in using computers and basic software applications.
  • Ability to multitask and manage time effectively.
  • A positive and customer-oriented attitude.
  • Previous call center or customer service experience is a plus.
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Hands on Training###Career Growth Opportunities###Retirement Plan###Professional Work Environment###Snacks and Coffee###Team Lunches###Bonus Opportunities###Uncapped Commission ###

What Ed Morse Automotive Group employees say

Pay

Benefits

Hours and flexibility

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