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Insurance Call Center Jobs in Port Richey, FL (NOW HIRING)

SkillBridge Academy

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

MCI

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

Valor VIP

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

ASCENSUS

Call Center Representative

Tampa, FL · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Ascensus

Call Center Representative

Tampa, FL · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

ValorVIP

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

PRP Wine

Outbound Call Center Representative

Tampa, FL · On-site

Vision Insurance * 401(k) program available for FT employees only * Discount on wine for all ... Fun, energetic culture in a growing call-center environment * Clear pathways for advancement as the ...

MCI

Bilingual Call Center Representative

Tampa, FL · On-site

Bilingual Call Center Representatives MCI is one of the fastest-growing tech-enabled business ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Port Richey, FL

Insurance Call Center information

See Port Richey, FL salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for insurance call center in Port Richey, FL is $15.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.83 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What cities near Port Richey, FL are hiring for Insurance Call Center jobs? Cities near Port Richey, FL with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Port Richey, FL as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,747 per year, or $15.3 per hour.
Medical Insurance Claims Adjuster

Medical Insurance Claims Adjuster

Pridestaff

Clearwater, FL • On-site

$22.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Our firm is representing a professional operations center in Clearwater that specializes in high-level policy administration. We are seeking a Medical Claims Adjuster who brings a unique blend of medical coding knowledge and professional call center experience.


This is a 100% in office role.


This is not a generic billing role; it is a specialized position designed for a "subject matter expert" who can navigate the complexities of healthcare policies, verify coding accuracy, and provide high-level clarity to policyholders. If you have a background in a medical insurance call center and are looking for a more technical, adjudication-focused career path, this is the ideal move.

Primary Duties and Responsibilities:

  • Claims Adjudication: Review medical insurance claims to determine coverage eligibility based on specific policy language and regulatory guidelines.
  • Coding Verification: Utilize ICD-10 and CPT-4 coding expertise to ensure healthcare provider billings accurately match the services and diagnoses rendered.
  • Billing Analysis: Scrutinize HCFA-1500 and UB-04 forms to identify billing inconsistencies, upcoding, or errors.
  • Policyholder Advocacy: Act as a professional point of contact for members, explaining claim determinations and providing clear, empathetic guidance on benefits.
  • Quality Assurance: Conduct rigorous audits on documentation to ensure 100% payment accuracy and strict compliance with internal standards.
  • Research & Resolution: Take initiative in resolving complex billing disputes through research and collaboration with providers.

Experience and Qualifications:

  • Insurance Call Center Experience: Proven experience working in a medical insurance call center or a high-volume health insurance service environment is required.
  • Technical Proficiency: 1+ years of experience in Medical Coding or Billing. You must be comfortable with the "nuances" of healthcare insurance (Candidates will be tested on ICD-10/CPT-4 proficiency).
  • Medicare Fluency: Previous experience specifically with Medicare or Medicare Supplement claims is a significant advantage.
  • Critical Thinking: The ability to interpret complex contract language and make informed, independent decisions regarding claim eligibility.
  • Professional Presence: Exceptional verbal communication skills with the ability to remain professional in a structured, schedule-driven environment.
  • Reliability: A track record of punctuality and dependability is essential for this on-site team.

Why Join This Team?

  • Professional Advancement: Move beyond standard billing into a strategic claims and member-support role.
  • Structured Environment: Enjoy a consistent, professional first-shift schedule with a company that values accuracy over raw volume.
  • Industry Stability: Build a long-term career in a stable and essential sector of the healthcare world.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!
Our Mission: Consistently provide client experiences focused on what they value most.
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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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