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Insurance Call Center Jobs in Port Richey, FL (NOW HIRING)

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Insurance Call Center information

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$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for insurance call center in Port Richey, FL is $15.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.83 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What cities near Port Richey, FL are hiring for Insurance Call Center jobs? Cities near Port Richey, FL with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Port Richey, FL as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,747 per year, or $15.3 per hour.
Full Time Call Center Representative

Full Time Call Center Representative

TRANZACT

Clearwater Beach, FL • On-site

$62K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

TRANZACT rating

6.4

Company rating: 6.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

238th of 263 rated insurance

Job description

Sales Agent

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – "Be Real" – that means being genuine, keeping your word, and having the courage to make tough decisions. Our "Be Real" values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

If you LOVE a challenge and have a great personality, we want you to join our team. We provide full-time inside sales positions working with some of the most widely recognized and respected insurance brands in America.

Our typical first year Sales Agents earn $62,000 - $75,000 per year including uncapped monthly bonuses!!

· No Cold Calling · $18 Per Hour Plus No Limits on Monthly Sales Bonuses!!

PLUS: A guaranteed earnings floor of $20/hour for your first 90 days (or through October 1st, whichever comes first) — paid as a top-up between what you earned and that guarantee.

· Paid Training · Paid Time Off and Holidays · Professional & Fun Culture

· Full Benefits

New to the Insurance Industry? Not a problem! Some of our best sales agents come from hospitality, teaching, marketing and other fields. If you do not have a Health Insurance license, we will help you obtain your Insurance License through our comprehensive pre-licensing course.

Job Description

The Sales Agent typically holds Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager.

Responsibilities:

· Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances * Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies * Calculates and/or quotes premium rates for recommended policies * Develops and maintains thorough product knowledge * Demonstrates a high degree of integrity and follows compliance/quality assurance requirements * Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications * Follows scripts and designated sales processes to complete sales in a compliant and effective manner * Actively participates in training and coaching on an ongoing basis to improve performance * Other duties may be assigned

By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Spanish speaking candidates encouraged to apply

Work Location: In person and remote / hybrid

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Disability/Vet

What TRANZACT employees say

Pay

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