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Insurance Call Center Jobs in Miami, FL (NOW HIRING)

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Aventura, FL · On-site

$15 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

Community Medical Group

Call Center Representative

Miami, FL · On-site

$17.50 - $18/hr

... Call Center Representative to join our Contact Center team. In this role, you will be one of the ... Company-paid life insurance * Opportunities for professional growth and development What You'll Do ...

Tag Lending Group, LLC

Call Center Agent

Miami, FL · Remote

$26 - $32/hr

Summary We are looking for a committed individual to serve as a Call Center Agent within the ... Comprehensive health, dental, and vision insurance coverage. * Paid time off, holidays, and ...

Ascensus

Call Center Representative (Temporary)

Miami, FL · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Ascensus

Bilingual Call Center Representative

Miami, FL · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Miami, FL

Insurance Call Center information

See Miami, FL salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for insurance call center in Miami, FL is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Miami, FL?

The most popular types of Insurance Call Center jobs in Miami, FL are:

What are popular job titles related to Insurance Call Center jobs in Miami, FL?

For Insurance Call Center jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Miami, FL look for?

The top searched job categories for Insurance Call Center jobs in Miami, FL are:

What cities near Miami, FL are hiring for Insurance Call Center jobs?

Cities near Miami, FL with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $34,250 per year, or $16.5 per hour.

Call Center

Pembroke Pines, FL • On-site

The Dental Care Group
See more jobs at The Dental Care Groupexternal

$14.25 - $18.25/hr

Other

Re-posted 17 days ago

Job description

Patient Service Coordinator

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.

Essential Duties and Responsibilities:
  • Ultimate goal is to schedule appointments
  • Follow all phone scripts provided
  • Receive inbound and outbound calls
  • Scheduling appointments
  • Calling to confirm appointments and re-care system
  • Emailing new patient welcome packet
  • Taking all insurance and information required and verify and update patients information
  • Handling questions and providing answers in a professional and pleasant manner.
  • Excellent interpersonal, written and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
  • Must have experience as an efficient scheduling coordinator
  • Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
  • Ensure assigned Providers are fully committed.
  • Use VIP intake form for new patients and scan, upload to document center daily
Administrative:
  • Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
  • Ensure that all patient records are current, up-to-date and accurate.
  • Ensure your answering machine/voicemail is current.
Other Duties:
  • Participate in the Morning Huddle by providing stats
  • Assist in asking for referrals and reviews.
  • Assist in building a "Trust Factor" with all patients.
  • Assist in uncovering patients Personal Motivators".
Other Duties:
  • Cover other areas within the practice as needed and when needed.
  • Serve as Patient Referral/Review Liaison.

Expectations:

Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively

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