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Insurance Call Center Jobs in Miami, FL (NOW HIRING)

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Comprehensive benefits package including health, dental, and vision insurance * Paid time off and ...

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Aventura, FL · On-site

$15 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Taking all insurance and information required and verify and update patients information * Handling ... Call Center Team member is expected to have previous experience in a customer support role ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Ascensus

Bilingual Call Center Representative

Miami, FL · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Del Toro Insurance

CC Supervisor

Miami, FL · On-site

Call Center Supervisor Join a Growing Insurance Organization Del Toro Insurance is looking for an experienced and motivated Call Center Supervisor to lead a team of sales agents in a high-performance ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Miami, FL

Insurance Call Center information

See Miami, FL salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for insurance call center in Miami, FL is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Miami, FL? The most popular types of Insurance Call Center jobs in Miami, FL are:
What are popular job titles related to Insurance Call Center jobs in Miami, FL? For Insurance Call Center jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Miami, FL look for? The top searched job categories for Insurance Call Center jobs in Miami, FL are:
What cities near Miami, FL are hiring for Insurance Call Center jobs? Cities near Miami, FL with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,252 per year, or $16.5 per hour.

Call Center Agent

Capital NYC

Miami, FL

$33K - $50K/yr

Full-time

Re-posted 29 days ago

Job description

Join Our Team at Capital NYC: Call Center Agent

Location: Miami, FL

Salary: $33,000 - $50,000

Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC is seeking dynamic individuals to join our team as Call Center Agents in vibrant Miami, FL.

Job Description:As a Call Center Agent at Capital NYC, you will be the first point of contact for our valued customers. Your primary responsibility will be to handle inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service with every interaction. You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele.

Responsibilities:

  • Answer incoming calls promptly and professionally
  • Assist customers with product or service inquiries, troubleshooting, and issue resolution
  • Utilize effective communication skills to provide accurate information and solutions
  • Document customer interactions and transactions accurately
  • Collaborate with team members to achieve departmental goals and objectives
  • Adhere to company policies and procedures at all times

Qualifications:

  • Excellent communication skills, both verbal and written
  • Strong customer service orientation with a desire to help others
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with good organizational skills
  • Proficiency in basic computer applications and familiarity with call center technology
  • Previous experience in a customer service role or call center environment is a plus, but not required

Benefits:

  • Competitive salary with opportunities for advancement
  • Comprehensive benefits package including health, dental, and vision insurance
  • Paid time off and holiday pay
  • Ongoing training and professional development opportunities
  • Dynamic and supportive work environment
  • Employee discounts and perks