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Insurance Call Center Jobs in Miami, FL (NOW HIRING)

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for insurance call center in Miami, FL is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Miami, FL?

The most popular types of Insurance Call Center jobs in Miami, FL are:

What are popular job titles related to Insurance Call Center jobs in Miami, FL?

For Insurance Call Center jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Miami, FL look for?

The top searched job categories for Insurance Call Center jobs in Miami, FL are:

What cities near Miami, FL are hiring for Insurance Call Center jobs?

Cities near Miami, FL with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $34,250 per year, or $16.5 per hour.

Dental Call Center Representative

Sage Dental

Fort Lauderdale, FL • On-site

$15.25 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Sage Dental rating

6.2

Company rating: 6.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

697th of 898 rated healthcare providers

Job description

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.
Overview
The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!
Position Details:
  • Full-Time Patient Service Support Coordinator (Call Center)
  • Sage Dental Support Center is located in Boca Raton, FL
  • 2-week training program provided
  • Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
  • Growth opportunity
  • Competitive base pay

Responsibilities
Essential Duties and Responsibilities include the following but are not limited to:
  • Must be able to handle high volume inbound and/or outbound calls
  • Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
  • Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
  • Utilize scripts and tools appropriately
  • Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
  • Diffuse difficult calls or seek assistance when necessary
  • Offer marketing promotions and educate the appropriate calls on our in-house discount program
  • Receive and promptly respond to real-time customer queries via webchat
  • Ability to document issues and resolutions
  • Provide exceptional customer service
  • Meet daily, weekly, and monthly department goals set forth by management
  • Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
  • Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications
  • Ability to successfully relate to and communicate with team members and patients
  • Strong team player willing to take direction, initiate business activities and work with management staff and peers
  • Self-starter able to work with minimal supervision/direction and ability to multitask
  • Professional demeanor and presentation
  • Strong and effective written communication skills
  • Creative thinker using sound judgment in workload coordination and technical matters
  • Ability to organize work effectively and establish priorities
  • Candidates who are fluent in Spanish is a plus

What Sage Dental employees say

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