ZipRecruiter

Log In

2

Remote Insurance Call Center Jobs in Florida (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · Remote

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

ASCENSUS

Bilingual Call Center Representative

Tampa, FL · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

next page

Showing results 1-20

All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Florida

Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Florida? The most popular types of Insurance Call Center jobs in Florida are:
What are popular job titles related to Remote Insurance Call Center jobs in Florida? For Remote Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Florida look for? The top searched job categories for Remote Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Remote Insurance Call Center jobs? Cities in Florida with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Representative

Call Center Representative

Tailwind Voice & Data

Tampa, FL • Remote

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

We are seeking a highly motivated and skilled Call Center Representative (CCR) to join our team. The Call Center Representative (CCR) is responsible for handling both inbound and outbound phone calls, providing support, documenting information, and resolving issues. This role supports the entire organization as it is the first point of contact for incoming calls from clients, vendors, suppliers, and more.


The CCR must be able to manage a high volume of calls in a friendly, professional and efficient manner, while following the call routing and documentation processes and procedures. This role requires effective communication, problem-solving skills, fast-pace, a positive attitude, and multi-tasking. The CCR will interact with clients, technicians, and internal teams, utilizing a variety of TailWind systems, to ensure seamless service delivery.


Essential Functions

1. Answer incoming calls from clients, vendors, suppliers, and more.

2. Follow protocol for specific call types, including triage and escalation when necessary.

3. Document required information into the corresponding systems to ensure accurate tracking and resolution.

4. Efficiently navigate company systems to access client and vendor data, update records, and complete service tasks.

5. Manage check-in and check-out calls from our vendor technicians and review deliverables provided to ensure that all required job tasks were completed.

6. Assist with 24-hour and 1-hour scheduling reminder calls to our vendor technicians.

7. Follow company policies, procedures for call handling & routing, issue resolution, &cross-department collaboration.

8. Consistently conduct activities in a friendly, professional and courteous manner.

9. Other Duties as assigned.


Required Education and Experience

  • High School Diploma
  • Computer Experience
  • Self-starter and proven ability to work independently and on a team
  • Proficiency with Microsoft Office suite of PC Tools
  • Phone skills, including familiarity with complex or multi-line phone system
  • Ability to work in a fast-paced environment, multi-task, and meet deadlines
  • High degree of accuracy and attention to detail
  • Ability to remain calm and composed under pressure or during challenging calls
  • Previous successful experience in a call center or customer service role is a plus!


Why Join Us?

Remote Full-Time- This position will be remote full-time in one of the following states only: Florida, Iowa, Minnesota, North Carolina, Ohio, or Wisconsin.


Dynamic Environment: Work in a fast-paced, supportive, and collaborative team.


Career Growth: Opportunities for career development and advancement within the company.


Comprehensive Benefits: 401K Match, Medical, Dental, Vision, HealthiestYou!, Basic Life Insurance, Voluntary Life Insurance, Short Term Disability, Long Term Disability, Hospital Confinement, Accident, Specified Disease,Paid time Off (PTO), Floating Holiday, Birthday PTO.


Compensation $17-$21 per hour


If you are passionate about delivering outstanding customer service and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become a part of our growing company!


Apply