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Remote Insurance Call Center Jobs in Florida (NOW HIRING)

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

ASCENSUS

Call Center Representative (Temporary)

Tampa, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

New

ASCENSUS

Call Center Representative (Temporary)

Miami, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

New

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ASCENSUS

Bilingual Call Center Representative

Tampa, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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Showing results 21-40

All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Florida

Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Florida?

The most popular types of Insurance Call Center jobs in Florida are:

What are popular job titles related to Remote Insurance Call Center jobs in Florida?

For Remote Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Florida look for?

The top searched job categories for Remote Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Remote Insurance Call Center jobs?

Cities in Florida with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 30% In-person, and 70% Remote job distribution.

Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Tallahassee, FL • Remote

$18/hr

Full-time

Re-posted 8 days ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)

Job Type: · Full-time, Contract

Location: 100% Remote

Shift timing: 10:00Am to 6:00Pm EST

Pay Rate: $18 per hour

We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.

Key Responsibilities:

· Handle a high volume of inbound calls (approximately 45–75 calls per day)

· Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions

· Read from and utilize knowledge base articles to ensure accurate and consistent information

· Create and manage service requests based on customer needs

· Identify and appropriately escalate complex or sensitive calls

· Maintain detailed and accurate documentation of customer interactions

· Deliver excellent customer service while remaining professional, patient, and empathetic

· Adhere to company policies, procedures, and compliance standards at all times

Knowledge, Skills, and Abilities:

· Advanced customer service skills with a strong desire to help others

· Strong phone etiquette and interpersonal communication skills

· Proficiency in Microsoft Office and general computer skills

· Experience with keyword searching (Boolean search skills a plus)

· Excellent verbal and written communication skills

· Strong listening and comprehension abilities

· Ability to remain composed, objective, and professional in all situations

· Positive, patient, and confident demeanor

Minimum Education and Experience:

· High School Diploma or GED (preferred)

· 2–3 years of customer service experience (preferred)

· Phone-based customer service experience (strongly preferred)

· Bilingual skills are a plus but not required

Training Schedule:

· Monday through Friday, 9:00 AM – 5:00 PM

· Weekend availability required

Company Culture:

· Detail-oriented — focused on quality and precision

· Outcome-oriented — driven by performance and results

· People-oriented — supportive and fairness-focused

· Team-oriented — collaborative and cooperative