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Part Time Insurance Call Center Jobs in Florida (NOW HIRING)

altaresourceshcm

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When youjoin Alta Resources as a Call Center ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Florida

Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Insurance Call Center jobs in Florida?

The most popular types of Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Part Time Insurance Call Center jobs?

Cities in Florida with the most Part Time Insurance Call Center job openings:

Part Time Insurance Call Center jobs near you

Call Center Associate

Hand & Stone - 4750 S Florida Ave - Lakeland, FL

Lakeland, FL • On-site

$14.50 - $15.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service. You are a critical link in ensuring that our customers' booking experience is nothing other than OUTSTANDING! 
The primary Qualifications and Requirements of this role include, but are not limited to: 
  • Provide excellent customer service to members/guests
  • Assist in booking appointments, confirmation calls, client profile questions etc.
  • Receiving inbound calls assisting customers
  • No Sales involved
  • Promote health/wellness benefits of massage therapy
  • Maintain a professional and clean work environment & appearance
  • Positive, energetic attitude
  • Team player
  • Perform various other duties as assigned
What’s in it for you?

  • Medical, Dental, Vision & Accident Insurance (*based on full time or part time employees)
  • Paid Vacation (*full time employees)
  • 401k offered
  • Flexible schedules
  • Professional and safe work environment
  • Employee discounts
  • Opportunities for employment growth within company
Job Requirements:

  • Excellent personal appearance, good verbal and written communication skills.
  • Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest