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Part Time Insurance Call Center Jobs in Florida (NOW HIRING)

Alta Resources

Call Center Representative

Fort Myers, FL

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

NOW HIRING: Part-Time shifts 10-2pm, 2pm-6pm 20hrs/week | Mon-Friday with one Saturday a month The ... Tax, Insurance and Escrow · Resolve account delinquency by collecting payments as needed · ...

OneBlood

Telerecruiter- Call Center

Orlando, FL · On-site

$17.50/hr

Join our team as a part-time Telerecruiter at OneBlood! As a Telerecruiter, you will be responsible for contacting eligible blood donors by telephone and other approved communication methods from ...

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Florida

Part Time Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Part Time Insurance Call Center Representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.

What are part time insurance call center jobs?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Insurance Call Center jobs in Florida? The most popular types of Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Part Time Insurance Call Center jobs? Cities in Florida with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

Call Center Representative - Part Time

Family Health Centers of Southwest Florida, Inc.

Fort Myers, FL • On-site

$16.50/hr

Part-time

Posted 6 days ago

Job description

Job Type
Part-time
Description
Family Health Centers of Southwest Florida, Inc. has immediate openings for dedicated Call Center and Customer Service professionals, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedule. This part-time role will be Monday - Tuesday/8am - 5pm).
DETAILED DUTIES AND RESPONSIBILITIES:
  • Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write succinct and accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient registration system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Performs any and all other duties assigned.

Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent customer service skills
  • Demonstrated attention to details
  • Ability to manage multiple tasks simultaneously - strong organizational skills
  • Computer literate, with good typing skills, 35 WPM, high level of accuracy
  • Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
  • Ability to work and communicate effectively with superiors and peers

TRAINING AND EXPERIENCE:
  • High School diploma, GED or equivalent training and experience.
  • Previous Call Center Experience, preferably in Healthcare.
  • Experience in a medical or dental setting a plus.
  • Prior experience with Electronic Health Records a plus.

SPECIAL REQUIREMENTS:
  • Reliable transportation and willingness to travel locally when required.
  • Bilingual English/Spanish preferred.

Salary Description
$16.50+/hour

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