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Part Time Insurance Call Center Jobs in Florida (NOW HIRING)

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative - PART TIME

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... Tax, Insurance and Escrow · Resolve account delinquency by collecting payments as needed · ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Florida

Part Time Insurance Call Center information

What are part time insurance call center jobs?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the key skills and qualifications needed to thrive as a Part Time Insurance Call Center Representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.
What are the most commonly searched types of Insurance Call Center jobs in Florida? The most popular types of Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Part Time Insurance Call Center jobs? Cities in Florida with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you
Call Center Representative - PART TIME

Call Center Representative - PART TIME

Select Portfolio Servicing, Inc.

Jacksonville, FL • On-site

$17 - $19/hr

Part-time

Posted 24 days ago

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Select Portfolio Servicing rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

**NOW HIRING** Part-Time shift 10am-2pm & 2pm-6pm

20hrs/week | Mon-Friday with one Saturday a month

OPPORTUNITY FOR REMOTE

The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE’s primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.

Summary of Position:

· In office, full time position with the ability to work remotely if certain performance and attendance criteria is met

· Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service

· Accurately and promptly execute transactions, such as payments, billing and account changes

· Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation

· Explain financial and non-financial information effectively including Tax, Insurance and Escrow

· Resolve account delinquency by collecting payments as needed

· Communicate loss mitigation options and decisions to customers

· Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties

· Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings

· Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team

Position Requirements:

Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.

· Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed

· Able to work a full-time schedule, with regular and punctual attendance

· A proven record of timeliness and availability in assisting customers

· Excellent customer service and or sales skills

· Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer

· Proven ability to multi-task, listen and type or talk and type notes

· Effective listening, problem solving and negotiating skills

· Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work

· Proven record of dependability with excellent time management and the ability to self-manage

· Work toward minimal guidance and supervision

· Proven ability to handle stressful situations and effectively manage a high-volume workload

· Willing to work in a call center environment with heavy customer interaction via telephone

· Proven ability to take feedback, instruction and follow rules

Company Description

Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.

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