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Part Time Insurance Call Center Jobs in Florida (NOW HIRING)

BAY AREA LEGAL SERVICES INC

Part-Time Screener

Ybor City, FL · Remote

$35K - $40K/yr

These part-time roles are 60% remote (3 days per week remote) after successful completion of new ... Experience at a Non-Profit Previous customer service experience Previous call center experience ...

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Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.
What are the most commonly searched types of Insurance Call Center jobs in Florida? The most popular types of Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Part Time Insurance Call Center jobs? Cities in Florida with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

PART TIME SERVICE BDC APPOINTMENT COORDINATOR

Nimnicht Buick GMC

Jacksonville, FL

Part-time

Re-posted 23 days ago

Job description

Nimnicht Buick GMC is looking for a part-time Service Business Development Center (BDC) Coordinator that will be responsible for handling inbound and outbound communications to ensure an exceptional service experience for every customer. This role focuses on appointment scheduling, customer follow-up, and maintaining consistent communication to drive service traffic, enhance retention, and support overall service department goals.

SCHEDULE HOURS: 20-30 HOURS WEEKLY
Key Responsibilities

  • Answer all inbound service calls promptly and professionally, providing accurate information and scheduling appointments.

  • Make outbound calls to confirm, reschedule, and follow up on service appointments.

  • Conduct service reminders, overdue maintenance reminders, and follow-ups on declined services.

  • Maintain detailed and accurate records of all customer interactions in the CRM system.

  • Ensure proper appointment routing to advisors and technicians to maximize shop productivity and efficiency.

  • Follow established phone and email scripts while maintaining a friendly, professional, and customer-focused tone.

  • Handle customer concerns or escalate issues to the appropriate manager when necessary.

  • Support dealership retention efforts by engaging with customers before and after service visits.

  • Assist with service marketing campaigns, such as seasonal maintenance specials, recalls, and warranty promotions.

  • Collaborate with the Service Advisors, Technicians, and Managers to ensure excellent communication and a seamless customer experience.

  • Meet or exceed daily, weekly, and monthly performance goals for call volume, appointments set, and show rates.

Qualifications

  • Minimum 1 year previous BDC, call center, or customer service experience preferred (automotive experience is a plus).

  • Strong verbal and written communication skills with a clear, professional phone voice.

  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • Proficiency with computers, CRM systems, and Microsoft Office Suite.

  • Team player with a positive attitude and commitment to customer satisfaction.

  • High school diploma or equivalent required; some college preferred.

  • Be able to pass a background and drug test

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