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Insurance Call Center Jobs in Florida (NOW HIRING)

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vision Insurance * Flexible Schedules * Employee Discounts * Paid Time Off (PTO) * 401k What Our ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vision Insurance * Flexible Schedules * Employee Discounts * Paid Time Off (PTO) * 401k What Our ... Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? * Ongoing ...

Lee County Tax Collector

Call Center Representative

Fort Myers, FL · On-site

$18.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC ... INSURANCE: Company paid Life Insurance * OTHER INSURANCE PROGRAMS: Additional Life Insurance for ...

Mindful Behavioral Healthcare

Call Center Coordinator

Kissimmee, FL · On-site

$14.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Disability insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * 8-hour shift * Monday to Friday Experience: * Call center ...

Mindful Behavioral Healthcare

Call Center Coordinator

Kissimmee, FL

$14.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Disability insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * 8-hour shift * Monday to Friday Experience: * Call center ...

Lee County Tax Collector

Call Center Representative

Fort Myers, FL · On-site

$18.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC ... INSURANCE: Company paid Life Insurance * OTHER INSURANCE PROGRAMS: Additional Life Insurance for ...

Mindful Behavioral Healthcare

Call Center Coordinator

Kissimmee, FL · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Disability insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * 8-hour shift * Monday to Friday Experience: * Call center ...

Lee County Tax Collector

Call Center Representative

Fort Myers, FL · On-site

$18.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC ... INSURANCE: Company paid Life Insurance * OTHER INSURANCE PROGRAMS: Additional Life Insurance for ...

7/28/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering ... Our benefits package includes health insurance and 401(k) matching, underscoring our commitment to ...

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Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Florida

Insurance Call Center information

See Florida salary details

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How much do insurance call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for insurance call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Florida?

The most popular types of Insurance Call Center jobs in Florida are:

What are popular job titles related to Insurance Call Center jobs in Florida?

For Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Florida look for?

The top searched job categories for Insurance Call Center jobs in Florida are:

What cities in Florida are hiring for Insurance Call Center jobs?

Cities in Florida with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Manager

NATIONAL FLOORS DIRECT INC

Boca Raton, FL • On-site

$58K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 hours ago

Job description

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.

In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.

Responsibilities:

• Managing, leading, and engaging a mid-sized team.

• Handling inbound calls and making outbound calls.

• Engaging with prospective customers regarding their floor covering needs.

• Passionate about delivering a great customer experience.

• Providing a positive and informative customer experience.

• Use internal tools to document all customer touch points and communications.

• Availability to weekends.

• Ability to build rapport with customers.

• Contribute to the achievement of team goals and outcomes.

• Participate in regular training and development meetings as required.

• Represent the brand in line with our mission of delivering an amazing customer experience.


Qualifications:

• 5+ years of Call Center, Customer Service, or other customer facing experience.

• 3+ year of leadership experience.

• Familiarity with Customer Relationship Management (CRM) software and best practices.

• Technologically proficient,

• Excellent listening and communication skills.

• Must possess a positive, can-do attitude.


Benefits and Compensation:

• Performance Bonuses

• 100% Paid Training

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Schedules

• Employee Discounts

• Paid Time Off (PTO)

• 401k


What Our Employees Say About Us?

• Indeed Employee Reviews: 88%

• Glassdoor Employee Reviews: 96%


What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%

• Trustpilot Customer Reviews: 90%

• Houzz Customer Reviews: 94%

• Google Customer Reviews: 94%


How Our Call Center Managers Are Set Up For Success?

• Ongoing Training

• Learning and Development

• Career Pathing

• Opportunities for Growth

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.