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Life Insurance Call Center Jobs in Florida (NOW HIRING)

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Life Insurance Call Center information

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How much do life insurance call center jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for life insurance call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are the most commonly searched types of Life Insurance Call Center jobs in Florida? The most popular types of Life Insurance Call Center jobs in Florida are:
What are popular job titles related to Life Insurance Call Center jobs in Florida? For Life Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Life Insurance Call Center jobs in Florida look for? The top searched job categories for Life Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Life Insurance Call Center jobs? Cities in Florida with the most Life Insurance Call Center job openings:
Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Representative

Lee County Tax Collector

Fort Myers, FL

$18.38/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

  • WORK LIFE BALANCE: Paid Time Off & Holiday pay
  • HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
  • SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
  • INSURANCE: Company paid Life Insurance
  • OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
  • LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
  • ADDED VALUE: Training & Development Program, Tuition Reimbursement

Job Summary

The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.



Main Responsibilities

  • Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
  • Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
  • Responds to customer requests or concerns, research problems and initiates problem resolution.
  • Performs general clerical tasks; maintains and updates customer records.
  • Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
  • Other duties as assigned.

Requirements

1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in business management or related field and ability to speak a second language preferred.

2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

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