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Life Insurance Call Center Jobs in Florida (NOW HIRING)

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Group Life/AD&D * Short Term Disability Insurance * Long Term Disability Insurance EyeSouth ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... life and maximizing independence for all vulnerable populations. About the Role: As a Call Center ... Agent within the Health Care Services industry, you will serve as a vital point of contact between ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... life and maximizing independence for all vulnerable populations. About the Role: The Call Center ... Agent will serve as an essential point of contact between members, healthcare providers, and ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

... life and maximizing independence for all vulnerable populations. About the Role: The Call Center ... Agent will serve as an essential point of contact between members, healthcare providers, and ...

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Life Insurance Call Center information

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How much do life insurance call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for life insurance call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are the most commonly searched types of Life Insurance Call Center jobs in Florida? The most popular types of Life Insurance Call Center jobs in Florida are:
What are popular job titles related to Life Insurance Call Center jobs in Florida? For Life Insurance Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Life Insurance Call Center jobs in Florida look for? The top searched job categories for Life Insurance Call Center jobs in Florida are:
What cities in Florida are hiring for Life Insurance Call Center jobs? Cities in Florida with the most Life Insurance Call Center job openings:
Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Coordinator

Mindful Behavioral Healthcare

Kissimmee, FL • On-site

$14.25 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Call Center Representative
Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.
  • Responsibilities
    • Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
    • Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
    • Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
    • Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
    • Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
    • Performs other related duties as assigned by immediate supervisor or his/her designee.
    • Reports to the clinical Operations Manager.
  • Requirements
    • Strong communication skills; Spanish languages are a plus
    • Excellent customer service skills with the ability to handle difficult customers with professionalism
    • Proficiency in using computerized systems for data entry and information retrieval
    • Familiarity with medical terminology or experience in a medical office is advantageous
    • Ability to navigate phone systems efficiently and follow phone etiquette guidelines
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule:
  • 8-hour shift
  • Monday to Friday
Experience:
  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In person
This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.
If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).

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