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Inbound Outbound Queue Associate Jobs (NOW HIRING)

AnswerNet

Inbound Call Center Agent

$16.50/hr

Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery. Duties/Responsibilities: * Take inbound/outbound calls ...

AnswerNet

Inbound Call Center Agent

$16.50/hr

Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery. Duties/Responsibilities: * Take inbound/outbound calls ...

Morgan Stanley

Mortgage Banker

Tempe, AZ · On-site

Manage inbound /outbound queue, multiple call campaigns, and various bank initiatives, along with ... Provide training and guidance to Associate Mortgage Bankers, partners and peers as appropriate.

Morgan Stanley

Mortgage Banker

Dallas, TX · On-site

Manage inbound /outbound queue, multiple call campaigns, and various bank initiatives, along with ... Provide training and guidance to Associate Mortgage Bankers, partners and peers as appropriate.

Donato Technologies, Inc

SAP EWM/RTS Consultant

Irving, TX · On-site

$64 - $83.50/hr

Inbound, Outbound and Internal Warehouse processes Data Migration and cutover at the time of Go ... RF integration and RF queue management ITS Mobile and custom screens * Working experience in the ...

Romark Logistics

WorkFlow Coordinator

Hazleton, PA · On-site

$20/hr

Allocate and balance work to zones, monitor task times and work queue and adjust priorities inbound versus outbound as needed to maintain a consistent flow of product. * Communicate with Yard Jockey ...

Relay Express, Inc

Warehouse Associate

Romulus, MI

$18 - $20/hr

Warehouse Associate Supervisor: Branch Manager The focus and responsibilities of this position are ... Receive inbound / outbound freight and stage appropriately. * Stage pallets for outbound routes in ...

Morgan Stanley

Mortgage Banker

Dallas, TX

Manage inbound /outbound queue, multiple call campaigns, and various bank initiatives, along with ... Provide training and guidance to Associate Mortgage Bankers, partners and peers as appropriate.

Craft

Inbound Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Craft

Inbound Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Gobeacon

Customer Service Representative

Houston, TX · On-site

$18.50/hr

Inbound & Outbound Call Handling Answer inbound calls professionally and efficiently Place outbound ... Quality Assurance Score Attendance & Schedule Adherence Queue Availability & AUX Management ...

Medasource

Medical Imaging Scheduler

Sacramento, CA · On-site

Experience with high-volume inbound/outbound calls and scheduling workflows * Experience with ... Responsible for work queue and incoming order management, patient registration, insurance ...

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Inbound Outbound Queue Associate information

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How much do inbound outbound queue associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for inbound outbound queue associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
More about Inbound Outbound Queue Associate jobs
What cities are hiring for Inbound Outbound Queue Associate jobs? Cities with the most Inbound Outbound Queue Associate job openings:
What states have the most Inbound Outbound Queue Associate jobs? States with the most job openings for Inbound Outbound Queue Associate jobs include:
What job categories do people searching Inbound Outbound Queue Associate jobs look for? The top searched job categories for Inbound Outbound Queue Associate jobs are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Inbound Call Center Agent

Inbound Call Center Agent

AnswerNet

Remote

$16.50/hr

Other

Posted 20 days ago

AnswerNet rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

60th of 71 rated call and contact centers

Job description

Inbound Call Center Agent

Inbound Call Center Agent Hours: Vary Monday – Friday: 08:00 AM – 10:00 PM Saturday - Sunday: 10:00 AM – 07:00 PM Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees

Description

Inbound Call Center Agent Hours: Vary Monday – Friday: 08:00 AM – 10:00 PM Saturday - Sunday: 10:00 AM – 07:00 PM Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary Of Position

The Customer Service Representative's primary responsibilities include handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs. Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery.

Duties/Responsibilities:

  • Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Guide callers through basic troubleshooting, navigation of the company website, or using Telrite products or services.
  • Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.
  • Collaborate with other customer care associates and leadership to improve customer service.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Exceptional interpersonal and rapport-building skills.
  • A patient and empathetic attitude.
  • Comfortable working in a fast-paced atmosphere.
  • Ability to work independently.
  • Strong organizational and attention to detail skills.

Education/Experience:

  • High school diploma or equivalent.
  • One or more years of customer service experience.
  • Stable employment history.
  • Knowledge of customer service practices and principles.
  • Passion for delivering great customer service.
  • Solid problem-solving and troubleshooting skills.
  • Ability to multitask with attention to detail and accuracy.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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