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Cruise Ship Customer Service Jobs (NOW HIRING)

Sea Bags

Part-Time Cruise Ship Greeter

Portland, ME · On-site

$13.25 - $16.25/hr

As a Cruise Ship Greeter, you'll welcome cruise ship passengers as they disembark, share ... Previous experience in hospitality, tourism, events, promotions, retail, or customer service ...

Sea Bags

Part-Time Cruise Ship Greeter

Portland, ME

$13.25 - $16.25/hr

As a Cruise Ship Greeter, you'll welcome cruise ship passengers as they disembark, share ... Previous experience in hospitality, tourism, events, promotions, retail, or customer service ...

Red Hospitality & Leisure

$17/hr

The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship ... High School diploma, or equivalent. * 1+ years of experience in customer service, hospitality ...

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Rochester, NY · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Sandy, UT · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Boston, MA · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Cruise Ship Customer Service information

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How much do cruise ship customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cruise ship customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a cruise ship customer service representative typically handle guest issues while working at sea for extended periods?

Cruise Ship Customer Service representatives often face the challenge of resolving guest concerns quickly and efficiently, even while at sea with limited resources. They rely on strong communication and problem-solving skills to address a wide range of issues, from cabin accommodations to special requests. Working closely with other departments like housekeeping, dining, and entertainment, they ensure guest satisfaction by coordinating solutions and following up on feedback. The dynamic, multicultural team environment and unique setting require adaptability and a customer-first mindset.

What is the difference between Cruise Ship Customer Service vs Hotel Front Desk Agent?

AspectCruise Ship Customer ServiceHotel Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)High school diploma, hospitality or customer service experience
Work EnvironmentOnboard cruise ships, dynamic, mobile, internationalHotel lobby, stationary, local or international locations
Employer & IndustryCruise lines, hospitality industryHotels, hospitality industry
Common Search & ComparisonCustomer service roles in cruise industryCustomer service roles in hotels

While both roles focus on guest satisfaction and require strong customer service skills, Cruise Ship Customer Service involves working onboard ships in an international environment, often requiring adaptability and hospitality certifications. Hotel Front Desk Agents work primarily in hotel lobbies, handling guest check-ins and inquiries locally. Both positions are vital in the hospitality industry but differ mainly in work setting and environment.

What are the key skills and qualifications needed to thrive as a cruise ship customer service representative, and why are they important?

To thrive as a Cruise Ship Customer Service representative, you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and multilingual abilities are highly valued in this role. A positive attitude, cultural sensitivity, and adaptability help you stand out in delivering exceptional guest experiences in a diverse, fast-paced environment. These skills are crucial for ensuring guest satisfaction, resolving issues promptly, and upholding the cruise line's reputation at sea.

What is a cruise ship customer service representative?

Cruise ship customer service representatives are professionals responsible for assisting guests on board with a variety of needs, including check-in procedures, information about ship amenities and events, resolving issues, and addressing complaints. They serve as the main point of contact between passengers and the ship's management, ensuring a positive and enjoyable experience. These representatives must have excellent communication skills, patience, and a strong knowledge of the ship's services and policies. Their primary goal is to enhance guest satisfaction and handle any concerns promptly and efficiently.
More about Cruise Ship Customer Service jobs
What cities are hiring for Cruise Ship Customer Service jobs? Cities with the most Cruise Ship Customer Service job openings:
What states have the most Cruise Ship Customer Service jobs? States with the most job openings for Cruise Ship Customer Service jobs include:
What job categories do people searching Cruise Ship Customer Service jobs look for? The top searched job categories for Cruise Ship Customer Service jobs are:
Cruise Ship Customer Service jobs near you
Infographic showing various Cruise Ship Customer Service job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Part-Time Cruise Ship Greeter

Sea Bags

Portland, ME • On-site

$13.25 - $16.25/hr

Part-time

Posted 16 days ago

Job description

Join the Crew at Sea Bags This Summer!
Love meeting new people and spending time on Portland's waterfront? Sea Bags - the original maker of one-of-a-kind totes, handbags, and accessories crafted in the USA from recycled sailboat sails - is looking for a Part-Time Cruise Ship Greeter to join our team in Downtown Portland, Maine for the summer season.
This unique outdoor role is perfect for someone who enjoys engaging with visitors, thrives in a lively atmosphere, and wants to represent a well-loved Maine brand. As a Cruise Ship Greeter, you'll welcome cruise ship passengers as they disembark, share information about Sea Bags, and invite guests to visit our Portland Flagship Retail Store using promotional coupons and friendly conversation.
Why Join Us?
We offer a generous benefits package for our Part-Time Team Members, including:
Employee referral bonus
Employee assistance program
Generous employee merchandise discount
Flexible scheduling
What You'll Do
  • Welcome cruise ship passengers as they arrive in Portland and create a friendly first impression of Sea Bags.
  • Distribute promotional coupons and provide directions to our Portland Flagship Retail Store.
  • Engage visitors with enthusiasm while sharing the Sea Bags brand story and Maine heritage.
  • Answer basic questions about the brand, store location, and products.
  • Represent Sea Bags professionally and positively in a busy waterfront environment.
  • Work collaboratively with the retail team to help drive store traffic during cruise ship visits.

What We're Looking For
  • An outgoing, friendly personality with strong interpersonal skills.
  • Confidence approaching and engaging with large groups of visitors.
  • Strong communication and organizational abilities.
  • Interest in sustainability and the Sea Bags mission.
  • Ability to learn and confidently share company history and product information.
  • Previous experience in hospitality, tourism, events, promotions, retail, or customer service preferred.
  • Ability to stand and work outdoors for extended periods in varying summer weather conditions.
  • Availability to work flexible shifts based on cruise ship schedules, including mornings, weekends, and occasional longer days.

Work Location: In person - Downtown Portland Waterfront, Portland, ME
At Sea Bags, we celebrate diversity and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, age, disability, sexual orientation, marital status, veteran status, national origin, or any other protected status.
Ready to spend your summer on Portland's waterfront with Sea Bags? Apply today!

Apply