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Cruise Ship Customer Service Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Rochester, NY · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Sandy, UT · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

New York, NY · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Fort Madison, IA · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Bar Harbor, ME · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alton, IL · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Old Saybrook, CT · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Astoria, OR · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Bremerton, WA

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

$80 - $120/hr

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Gulfport, MS

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Boston, MA · On-site

... our shipboard team for our 2026 season. American Cruise Lines only operates within the United ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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All JobsCruise Ship Customer Service Jobs

Cruise Ship Customer Service information

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How much do cruise ship customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for cruise ship customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a cruise ship customer service representative typically handle guest issues while working at sea for extended periods?

Cruise Ship Customer Service representatives often face the challenge of resolving guest concerns quickly and efficiently, even while at sea with limited resources. They rely on strong communication and problem-solving skills to address a wide range of issues, from cabin accommodations to special requests. Working closely with other departments like housekeeping, dining, and entertainment, they ensure guest satisfaction by coordinating solutions and following up on feedback. The dynamic, multicultural team environment and unique setting require adaptability and a customer-first mindset.

What is the difference between Cruise Ship Customer Service vs Hotel Front Desk Agent?

AspectCruise Ship Customer ServiceHotel Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)High school diploma, hospitality or customer service experience
Work EnvironmentOnboard cruise ships, dynamic, mobile, internationalHotel lobby, stationary, local or international locations
Employer & IndustryCruise lines, hospitality industryHotels, hospitality industry
Common Search & ComparisonCustomer service roles in cruise industryCustomer service roles in hotels

While both roles focus on guest satisfaction and require strong customer service skills, Cruise Ship Customer Service involves working onboard ships in an international environment, often requiring adaptability and hospitality certifications. Hotel Front Desk Agents work primarily in hotel lobbies, handling guest check-ins and inquiries locally. Both positions are vital in the hospitality industry but differ mainly in work setting and environment.

What are the key skills and qualifications needed to thrive as a cruise ship customer service representative, and why are they important?

To thrive as a Cruise Ship Customer Service representative, you need strong interpersonal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and multilingual abilities are highly valued in this role. A positive attitude, cultural sensitivity, and adaptability help you stand out in delivering exceptional guest experiences in a diverse, fast-paced environment. These skills are crucial for ensuring guest satisfaction, resolving issues promptly, and upholding the cruise line's reputation at sea.

What is a cruise ship customer service representative?

Cruise ship customer service representatives are professionals responsible for assisting guests on board with a variety of needs, including check-in procedures, information about ship amenities and events, resolving issues, and addressing complaints. They serve as the main point of contact between passengers and the ship's management, ensuring a positive and enjoyable experience. These representatives must have excellent communication skills, patience, and a strong knowledge of the ship's services and policies. Their primary goal is to enhance guest satisfaction and handle any concerns promptly and efficiently.
More about Cruise Ship Customer Service jobs

What cities are hiring for Cruise Ship Customer Service jobs?

Cities with the most Cruise Ship Customer Service job openings:

What states have the most Cruise Ship Customer Service jobs?

States with the most job openings for Cruise Ship Customer Service jobs include:

What job categories do people searching Cruise Ship Customer Service jobs look for?

The top searched job categories for Cruise Ship Customer Service jobs are:

Cruise Ship Customer Service jobs near you
Infographic showing various Cruise Ship Customer Service job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cruise Director

American Cruise Lines

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.

Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.

Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.

Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.

Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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