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Inbound Outbound Queue Associate Jobs in Massachusetts

Kenco

Logistics Coordinator I

Devens, MA · On-site

$21.84 - $32.79/hr

Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable. * Maintain/manage appropriate item ...

Kencogroup

Logistics Coordinator I

Devens, MA

$21.84 - $32.79/hr

Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable. * Maintain/manage appropriate item ...

Barrett Distribution Centers

PIV Operator

Bridgewater, MA · On-site

$18.50/hr

Perform daily cycle counts and audit inbound/outbound shipments to maintain inventory accuracy and ... Support associates in following SOP procedures for inventory transactions * Report verbally and in ...

BuzzTech Media

Inside Sales Associate

Boston, MA · On-site

$60K - $75K/yr

Inside Sales Associate About the Role: We are seeking driven Inside Sales Associates to join our ... Identify and contact potential clients through outbound outreach, inbound follow-ups, and ...

Tjx

ARRC Service Center Supervisor

Chicopee, MA · On-site

$65K - $81K/yr

Warehousing experience in inbound/outbound transportation, retail, LP, fulfillment, and recycling ... Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA ...

TJX Companies

ARRC Service Center Supervisor

Chicopee, MA · On-site

$65K - $81K/yr

Warehousing experience in inbound/outbound transportation, retail, LP, fulfillment, and recycling ... Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Massachusetts? For Inbound Outbound Queue Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Massachusetts look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Inbound Outbound Queue Associate jobs? Cities in Massachusetts with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Call Center Talent Pool Req (Charlestown, MA)

Call Center Talent Pool Req (Charlestown, MA)

FREEDOM CARE , LLC

Charlestown, MA • Hybrid

$20 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

FreedomCare rating

7.2

Company rating: 7.2 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

31st of 228 rated social care providers

Job description

Make a Difference in Healthcare: Join FreedomCare in Massachusetts!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Massachusetts.

We're searching for talented and motivated individuals interested in any of the following roles:

  • HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone.
  • Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them over the phone.
  • Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare.
  • Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess:

  • The ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Strong emotional intelligence, and be able to work well in a team.
  • Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
  • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Pay rates typically range between $20-$24 hourly depending on experience with a 401k, health, dental, vision and life insurance.

These are hybrid positions that will require all employees to commute into our Massachusetts FreedomCare Hub office 2-3 days per week. Our office location is in Charlestown, MA

Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities

Why Join Us?

  • Impact Lives: You'll play a vital role in supporting individuals and their families in need.
  • Growth opportunities: We offer a supportive environment for professional development and advancement.
  • Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

What FreedomCare employees say

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