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Implementation Specialist Edtech Jobs (NOW HIRING)

Nelnet, Inc.

Onboarding Specialist I - FACTS

Lincoln, NE · On-site

$52K/yr

The Onboarding Specialist is responsible for managing the end-to-end onboarding and implementation ... Experience in financial services, edtech, or SaaS implementation preferred * Familiarity with ...

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Implementation Specialist Edtech information

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How much do implementation specialist edtech jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for implementation specialist edtech in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is the difference between Implementation Specialist Edtech vs Customer Success Manager?

AspectImplementation Specialist EdtechCustomer Success Manager
Primary FocusImplementing educational technology solutions for clientsEnsuring customer satisfaction and retention post-implementation
Required SkillsTechnical knowledge, training, onboardingRelationship management, communication, problem-solving
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, ongoing client interaction
Common CertificationsEdtech certifications, technical trainingCustomer success or account management certifications

Implementation Specialist Edtech primarily focuses on deploying and configuring educational technology solutions, while Customer Success Managers work to maintain long-term client relationships and ensure ongoing satisfaction. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What are some common challenges faced by an implementation specialist in Edtech, and how can they be addressed?

Implementation Specialists in Edtech often face the challenge of ensuring smooth technology adoption among educators and administrators who may have varying levels of technical proficiency. To address this, specialists need strong communication and training skills, as well as patience and adaptability. Building strong relationships with stakeholders and providing clear, ongoing support can help overcome resistance to change and ensure successful integration of new educational tools. Additionally, collaborating closely with both internal teams and client schools helps troubleshoot issues quickly and tailor solutions to specific environments.

What is an implementation specialist in Edtech?

An Implementation Specialist in Edtech is a professional who helps schools, teachers, and educational institutions successfully adopt and integrate educational technology products or software. Their role includes training staff, providing technical support, customizing solutions to meet client needs, and ensuring a smooth transition to new systems. They act as a bridge between the Edtech company and its users, making sure the technology is used effectively to enhance learning outcomes.

What are the key skills and qualifications needed to thrive as an implementation specialist in Edtech?

To thrive as an Implementation Specialist in Edtech, you need strong project management skills, educational technology knowledge, and typically a bachelor’s degree in education, technology, or a related field. Familiarity with learning management systems (LMS), data analytics tools, and customer relationship management (CRM) platforms is often required. Outstanding communication, problem-solving, and training abilities help build rapport with school staff and ensure smooth adoption of new technologies. These skills are crucial for driving successful technology integration and maximizing the impact of Edtech solutions in educational environments.
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Implementation Specialist Edtech jobs near you
Infographic showing various Implementation Specialist Edtech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Onboarding Specialist I - FACTS

Nelnet, Inc.

Lincoln, NE • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Nelnet rating

8.2

Company rating: 8.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
The Onboarding Specialist is responsible for managing the end-to-end onboarding and implementation process for assigned clients, from signed agreement through program launch. This role coordinates client communication, data collection, system setup, documentation, training, and cross-functional activities to ensure a smooth and successful transition. The Onboarding Specialist will proactively manage timelines, identify and resolve implementation barriers, ensure all launch requirements are met, and facilitate a seamless handoff to the Account Management team. This role will also contribute to the continuous improvement of onboarding processes, playbooks, and training materials as the program grows.
JOB RESPONSIBILITIES:
  • Own the end-to-end onboarding process for assigned client groups from signed agreement through go-live
  • Conduct kickoff calls, system configuration walkthroughs, and training sessions with group staff
  • Coordinate data collection, document validation, and system setup across internal teams
  • Maintain an accurate onboarding project plan for each client and communicate status proactively
  • Identify and resolve implementation blockers, escalating to the Program Manager or FSTC Manager when needed
  • Ensure each client meets all compliance and documentation requirements prior to launch
  • Facilitate a structured handoff to the assigned Account Manager upon program go-live
  • Contribute to the refinement of onboarding playbooks and training materials as the program scales

**Pay Range for this role is - $52,000
EDUCATION:
Bachelor's degree in Business Administration, Project Management, Operations, Communications, or a related field preferred.
EXPERIENCE:
  • 2-4 years of experience in client implementation, onboarding, project coordination, or a related field.
  • Experience coordinating multiple clients, projects, or workstreams simultaneously.
  • Experience leading client meetings, training sessions, or process walkthroughs.
  • Experience coordinating cross-functional activities, managing project timelines, and tracking deliverables.
  • Experience in financial services, education technology, SaaS implementation, or a related industry preferred.
  • Experience using project tracking tools such as Asana, Jira, Monday.com, or similar platforms preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
  • Strong organizational skills with the ability to manage multiple clients simultaneously
  • Excellent communication skills, able to explain complex processes to non-technical stakeholders
  • Detail-oriented with a process-driven mindset
  • Experience in financial services, edtech, or SaaS implementation preferred
  • Familiarity with project tracking tools (Asana, Jira, Monday.com, or similar)

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles our Lincon Nebraska office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

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About Nelnet

Sourced by ZipRecruiter

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Lincoln, NE, US

Year founded

2003

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