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Immigration Case Manager information

See Michigan salary details

$26.6K

$48.4K

$85.9K

How much do immigration case manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for immigration case manager in Michigan is $48,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $51,900.00 per year, depending on experience, location, and employer.

What does an immigration case manager do?

An immigration case manager provides advocacy and case management services for immigrants. They may work with specific groups, such as refugee populations or undocumented or alien populations. Your duties and responsibilities in this career depend in large part on what group you represent. For example, some case managers provide orientation within the legal system to undocumented immigrants who have been detained by the federal government, helping them fill out legal residency applications or prepare for deportation. Others help documented immigrants by planning work visas and citizenship tests, conducting home and work evaluation assessments, and providing access to social services.

What are the key skills and qualifications needed to thrive as an immigration case manager?

To thrive as an Immigration Case Manager, you need a comprehensive understanding of immigration laws, strong organizational skills, and experience in case management, often supported by a relevant degree or paralegal certification. Familiarity with case management software, document management systems, and government immigration portals is typically required. Excellent communication, cultural sensitivity, and attention to detail are vital soft skills for building trust with clients and managing complex cases. These skills ensure accurate, timely case processing and effective advocacy for clients navigating complex immigration procedures.

What are some common challenges faced by immigration case managers, and how can they effectively manage a high caseload?

Immigration Case Managers often handle a large number of clients simultaneously, each with unique and complex legal situations. Managing deadlines, staying organized, and keeping up-to-date with changing immigration laws are common challenges in this role. Effective case managers use specialized case management software, maintain detailed records, and prioritize strong communication with both clients and attorneys to ensure timely and accurate case progress. Building strong organizational habits and staying informed on policy changes are essential for success and reducing stress in this fast-paced environment.

What is the difference between Immigration Case Manager vs Immigration Paralegal?

AspectImmigration Case ManagerImmigration Paralegal
CredentialsTypically requires relevant experience or certifications in immigrationOften has paralegal certification or legal assistant training
Work EnvironmentNon-legal settings, client-focused, case managementLegal offices, law firms, assisting attorneys
Employer & IndustryImmigration agencies, non-profits, law firmsLaw firms, legal departments, immigration practices
Common TasksManaging client cases, coordinating documents, providing supportDrafting documents, legal research, assisting attorneys

While both roles support immigration processes, Immigration Case Managers focus on client case coordination and support, often in non-legal settings, whereas Immigration Paralegals assist attorneys with legal documentation and research within law firms. Understanding these differences helps in choosing the right career path or job search focus.

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The top searched job categories for Immigration Case Manager jobs in Michigan are:

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Immigration Case Manager jobs near you
Infographic showing various Immigration Case Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,350 per year, or $23.2 per hour.

Case Manager Immigration Bilingual Spanish

Grand Rapids, MI

The GEO Group

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

10th of 43 rated prisons

People enjoy working here

Good employer

Respectful managers

Learn more about The GEO Groupexternal

$22.10/hr

Full-time

Re-posted 16 days ago

Job description

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.


Responsibilities

Summary

The ISAP Case Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities
  • The ISAP Case Specialist develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants regularly as required by contractual obligations.
  • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
  • The ISAP Case Specialist conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
  • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
  • The ISAP Case Specialist assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
  • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
  • Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
  • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
  • Supervises ISAP participants while in Company offices.
  • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
  • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
  • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
  • Reports on program violations in a timely manner using established reporting parameters.
  • Conducts home visits to verify participants’ places of residence in compliance with

contractual obligations.

  • Makes referrals for emergency counseling for ISAP participants as needed.
  • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
  • Performs other duties as assigned.

Qualifications

  • Minimum Requirements
    • High School Diploma or GED required. Bachelor’s degree preferred.
    • At least two years of customer service or case management experience required.
    • Bilingual Spanish required.
    • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
    • US citizenship required.
    • Ability to receive client’s approval to work on contract required.
    • Must live in the US 3 of the last 5 years (military and study abroad included).
    • Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
    • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
    • Attention to detail.
    • Problem solving ability.
    • Ability to deal with multicultural contacts with sensitivity.
    • Basic computer skills.
    • Ability to work with computers and the necessary software typically used by the department.
     

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Typical office environment.
  • Some local travel is required.
  • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
  • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
  • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
  • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

What The GEO Group employees say

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