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It Service Management Jobs (NOW HIRING)

University-of-Saint-Mar

$120 - $180/hr

Oversee IT service management and endpoint management platforms, ensuring efficient service delivery and operational effectiveness. * Develop and monitor service metrics, dashboards, customer ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... Jira Service Management and the broader Atlassian toolset (Jira, Confluence) for ITSM and knowledge ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... Jira Service Management and the broader Atlassian toolset (Jira, Confluence) for ITSM and knowledge ...

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How much do it service management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
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IT Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Desk Technician

Solve IT Strategies, Inc.

Boston, MA • On-site

Full-time

Posted 25 days ago

Job description

Primary Responsibilities

  • Deploy and maintain software and hardware-related components necessary to deliver IT services.
  • Investigate and resolve hardware, software, and network problems reported by users.
  • Assist users via phone, email, or in person to provide technical support and guidance.
  • Train stakeholders on the utilization of new IT services.
  • Conduct regular maintenance tasks such as software updates, system backups, and security patches.
  • Identify support trends, common issues, and recommendations for improvement.
  • Deliver periodic refresher training on user-relevant topics to proactively maximize productivity.
  • Maintain an accurate inventory of infrastructure components, end-user hardware, and software.
  • Collaborate with managed service vendors, ensuring adherence to service level agreements and service continuity.
  • Perform other duties as required or directed by the Manager.

Requirements

Education and Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proficiency in supporting Microsoft O365, including but not limited to SharePoint, Outlook, Teams, Word, and PowerPoint.
  • Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Proficiency in troubleshooting and resolving hardware, software, and network issues.
  • Excellent customer service orientation, with the ability to empathize, communicate clearly, and resolve issues promptly and professionally.
  • Experience in using Jira IT service management ticketing systems to track and manage support requests efficiently.
  • Strong documentation skills to maintain accurate records of support activities, resolutions, and knowledge base articles.
  • Collaborative and cooperative mindset, capable of working effectively with other IT support team members.
  • Strong experience managing individual time and workload.

 

Solve IT Strategies logo

About Solve IT Strategies

Sourced by ZipRecruiter

We are a technology staffing firm, offering a comprehensive suite of services designed to cater to the dynamic and specialized needs of businesses in the constantly evolving tech sector. Our core services revolve around the recruitment and placement of highly skilled IT professionals, including software developers, data scientists, network engineers, and cybersecurity experts, addressing staffing gaps and project-specific requirements. We excel in identifying and thoroughly vetting top talent, ensuring that candidates not only possess the right technical skills but also align with our clients' unique cultural requirements.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2016

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