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It Service Management Jobs in Raleigh, NC (NOW HIRING)

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Abrigo

IT Services Administrator

Raleigh, NC · On-site

Support escalation from IT Service Specialist team members as needed * Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health

Abrigo

IT Services Administrator

Raleigh, NC

Support escalation from IT Service Specialist team members as needed * Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health

Apply Early

Sageworks

IT Services Administrator

Raleigh, NC · On-site

Support escalation from IT Service Specialist team members as needed * Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health

Abrigo

IT Services Administrator

Raleigh, NC · On-site

Support escalation from IT Service Specialist team members as needed * Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health

TEKsystems

It Service Desk Technician

Morrisville, NC

$24 - $26/hr

... management and organizational skills - Exceptional customer service skills, including verbal and written communication skills - Demonstrated ability to work as part of a team in a fast-paced ...

Genesys

IT Services Specialist

Durham, NC · Hybrid

Drive effective ticket management and process documentation within ServiceNow to improve service ... Experience using ServiceNow or similar IT service management platforms * Familiarity with Microsoft ...

TEKsystems

It Service Desk Technician

Morrisville, NC

$24 - $26/hr

... management and organizational skills - Exceptional customer service skills, including verbal and written communication skills - Demonstrated ability to work as part of a team in a fast-paced ...

RSM

IT Operations Manager

Raleigh, NC · On-site

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system ... Actively participates in L2/L3 support escalations and service health management while driving ...

NC SECU

IT Service Financial Analyst

Raleigh, NC · Hybrid

The service financial analyst will support data management, processing, and transformation of the TBM model using the Apptio IT financial management solution. This role will use discretion to assist ...

Sageworks

IT Services Specialist

Raleigh, NC · On-site

Service Desk & End-User Support * Deliver high-quality, "white glove" Tier 1&2 IT support to ... Manage asset lifecycle activities including laptop and peripheral deployment, imaging, and ...

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All JobsIt Service Management JobsIt Service Management Jobs in Raleigh, NC

It Service Management information

See Raleigh, NC salary details

$29.1K

$61.8K

$104.6K

How much do it service management jobs pay per year?

As of Jul 2, 2026, the average yearly pay for it service management in Raleigh, NC is $61,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $71,100.00 per year, depending on experience, location, and employer.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What is the role of IT service management?

IT service management (ITSM) involves designing, delivering, managing, and improving IT services to meet organizational needs. It includes processes such as incident management, change management, and service desk operations, often supported by frameworks like ITIL and tools like ServiceNow. ITSM professionals ensure IT services are reliable, efficient, and aligned with business goals.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What is the role of IT Service Manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring they meet business needs and service level agreements. They coordinate teams, implement ITIL best practices, and handle incident, problem, and change management to maintain service quality and efficiency.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What jobs pay $500,000 a year in the US?

In the field of IT Service Management, senior roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) can reach or exceed $500,000 annually, especially in large organizations. These positions typically require extensive experience, strategic leadership skills, and often involve overseeing IT operations, cybersecurity, and digital transformation initiatives.

Is MIS a stressful job?

IT Service Management roles can be stressful due to the need to resolve technical issues quickly, manage multiple priorities, and ensure system uptime. The job often requires strong problem-solving skills, certifications like ITIL, and the ability to work under pressure, especially during system outages or urgent requests.
What are popular job titles related to It Service Management jobs in Raleigh, NC? For It Service Management jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Service Management jobs in Raleigh, NC look for? The top searched job categories for It Service Management jobs in Raleigh, NC are:
It Service Management jobs near you
Infographic showing various It Service Management job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,778 per year, or $29.7 per hour.
IT Service Desk lead

IT Service Desk lead

Tech Marketing

Durham, NC • On-site

Other

Posted 26 days ago

Job description

IT Service Desk Lead

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing. US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Solid knowledge and experience with browser based applications. Experience researching, analyzing and interpreting automated system problems. Very good oral and written communication skills to effectively deal with all levels of the organization. Solid experience leading a team. Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation.

Thanks and regards, Mandeep Singh

408-766-0000 Ext 435

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