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It Service Management Jobs in Raleigh, NC (NOW HIRING)

Duke Health

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

Duke University

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

US IT Solutions Inc

IT Project manager

Raleigh, NC · On-site

$95K - $113K/yr

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... and management of the integrated project plan, execution of the project plan, project status ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

Truist

Audit Manager - Technology

Raleigh, NC · On-site

... IT service management processes and IT industry trends. 4. Strong knowledge of IT General Controls (ITGCs), IT Application Controls (ITACs), and the System Development Life Cycle (SDLC). 5. Strong ...

Truist

Audit Manager - Technology

Raleigh, NC · On-site

... IT service management processes and IT industry trends. 4. Strong knowledge of IT General Controls (ITGCs), IT Application Controls (ITACs), and the System Development Life Cycle (SDLC). 5. Strong ...

Infojini Inc

IT Project Manager

Raleigh, NC

$95K - $113K/yr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... At least 7 years of project management experience, preferably with large, complex automation ...

Damco Solutions

ServiceNow Developer

Raleigh, NC · On-site

$52.50 - $72.25/hr

... IT Service Management (ITSM) or Customer Service Management (CSM) • 3+ years' experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other ...

SAS

Sr IT Project Manager

Cary, NC · On-site

$122K - $123K/yr

Senior IT Project Manager - Hybrid | Cary, NC We're a leader in data and AI. Through our software ... At least 8+ years of project management experience * At least 5 years of service in implementing ...

Timmons Group

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing solutions and resolving technical issues * Collaborate with the Systems Administrator to address ...

Timmons Group, Inc.

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing solutions and resolving technical issues * Collaborate with the Systems Administrator to address ...

Timmons Group

IT Specialist

Raleigh, NC · On-site

Manage IT services, tools, and licensing components * Support end-users and teams in designing solutions and resolving technical issues * Collaborate with the Systems Administrator to address ...

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Showing results 21-40

All JobsIt Service Management JobsIt Service Management Jobs in Raleigh, NC

It Service Management information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do it service management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it service management in Raleigh, NC is $68,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,200.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What are popular job titles related to It Service Management jobs in Raleigh, NC?

For It Service Management jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Service Management jobs in Raleigh, NC look for?

The top searched job categories for It Service Management jobs in Raleigh, NC are:

It Service Management jobs near you
Infographic showing various It Service Management job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,013 per year, or $32.7 per hour.

IT Manager - Service Desk

Duke Health

Durham, NC • On-site

Full-time

Posted 4 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

344th of 898 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.


Primary role:

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager provides communication and direction in the support and maintenance of the Customer Support function and maintains liaison with DHTS management and customer representatives.

The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has the day-to-day responsibilities for providing IT support services to approximately 60,000 customers. The group also provides technical support to all Duke Health IT support personnel and their associated customer base. The group provides first line technical support for all associated hardware and software that comprises this customer community.

Essential tasks/responsibilities:

  • Manage projects and tasks for a team of analysts in support of the above role
  • Provide technical and strategic leadership to the team
  • Work with the management team to develop a strategic vision
  • Manage the day-to-day operational staff activities and assignments as well as all Customer Support functions and personnel
  • Monitor staff progress, report status and metrics
  • Evaluate requests for service, prioritize and assign resources in order to maximize customer satisfaction
  • Participate in other project planning efforts as they relate to Duke Health initiatives, including project management on key efforts
  • Participate in the development and management of operating and capital budgets
  • Participate in all personnel management functions, including hiring, terminations, personnel evaluations and performance reviews, including disciplinary action when required
  • Train, coach, and mentor Service Desk Analysts and other staff.
  • Must participate in Crisis Management efforts which includes 24/7 on-call rotation
  • Required to be on-call in support of team questions/challenges
  • Perform other related duties incidental to the work described herein
Education/training

Required: BA/BS degree or equivalent relevant training or experience

Preferred: BA/BS degree in a related technical discipline

Experience

Required: 3 - 4 years of progressive technical experience

2 - 4 years of project management/team leadership/supervisory experience

3 - 5 years of related customer support

Preferred: Health profession and /or Duke experience

Special competencies/credentials

Required:

  • Business skills with a focus on customer satisfaction
  • Excellent time-management and organizational skills
  • Demonstrated written and verbal communication skills
  • Excellent interpersonal and team-building skills
  • 2 years experience in customer service management systems (ServiceNow, etc.)
  • Proven experience in a customer service center setting
  • Leadership and conflict management skills

Preferred

  • Ability to effectively communicate with technical and non-technical personnel at various levels in the organization
  • Analytical and solution-oriented
  • Self-motivated and goal-oriented
  • Familiarity with Service Management frameworks, e.g., ITIL, Six Sigma, etc.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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