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It Service Management Jobs in Raleigh, NC (NOW HIRING)

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

RSI Community

IT Intern (Summer)

Chapel Hill, NC · On-site

$13.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

Residential Services, Inc. (RSI) is seeking our next Information Technology (IT) Specialist. This ... Ability to manage competing priorities and work in a fast-paced environment. * Excellent ...

Pwc

ServiceNow Deployment- Senior Associate

Raleigh, NC · On-site

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL); DevSecOps transformations; Cloud platforms (AWS, Azure, Google Cloud ...

WakeMed

IT Intern, Project Management

Raleigh, NC · On-site

$14.50 - $19.50/hr

We're currently hiring an IT Intern, Project Management to support our Information Services team. This 6-month role is designed for someone interested in the project management side of IT, where you ...

First Citizens Bank

Manager IT

Raleigh, NC

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... management, incident response, batch scheduling and execution, service restoration activities ...

First Citizens Bank

Manager IT

Raleigh, NC

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... management, incident response, batch scheduling and execution, service restoration activities ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... management, incident response, batch scheduling and execution, service restoration activities ...

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Showing results 41-60

All JobsIt Service Management JobsIt Service Management Jobs in Raleigh, NC

It Service Management information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do it service management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service management in Raleigh, NC is $68,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,200.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What are popular job titles related to It Service Management jobs in Raleigh, NC?

For It Service Management jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Service Management jobs in Raleigh, NC look for?

The top searched job categories for It Service Management jobs in Raleigh, NC are:

It Service Management jobs near you
Infographic showing various It Service Management job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,013 per year, or $32.7 per hour.

Technical Writer with Exp. _ITSM Domain

US IT Solutions Inc

Raleigh, NC • On-site

Full-time

Re-posted 13 days ago

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Short Description:-

  • Technical Writer is needed to documented experience in developing IT Operational processes and procedure.

Description:

  • We are looking to fill a position for Technical Writer for IT Service Delivery domain in Raleigh NC and who have experience with documented experience in developing IT Operational processes and Procedure. And Experience meeting with managers to gather information on current processes to effectively document the process. And who have Knowledge of IT Service Delivery (network connectivity, desktop support, hosting services, etc.) and the ability to translate and document the process
Qualifications

Skills:

  • Knowledge of IT Service Delivery (network connectivity, desktop support, hosting services, etc.) and the ability to translate and document the process
Additional Information

All your information will be kept confidential according to EEO guidelines.

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