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It Service Management Jobs (NOW HIRING)

IDEX

Manager, IT Service Management

$112K - $169K/yr

Ensure alignment with enterprise architecture, cybersecurity requirements, and business needs. IT Service Management * Lead the maturity and continuous improvement of Incident, Problem, Change ...

OU Health

IT Service Manager

Oklahoma City, OK

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is ... Producing management escalation and performance information on a regular basis * Identification and ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

VDart is an emerging global information technology staffing provider with expertise in Enterprise ... services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest ...

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How much do it service management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
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IT Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Management

Tata Consultancy Service Limited

Westerville, OH • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Technical Skills
  • Thorough understanding of ITIL and IT Service Management concepts
  • Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
  • Experience in designing, developing and documenting IT Service Management processes and workflows
  • Experience in developing ITIL process performance metrics, measurements and agreements
  • Knowledge of Service and Systems management applications including ticketing/workflow tools
  • Experience in driving end to end major incident management process
  • Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
  • 10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes
  • Planning and Analysis
  • Requirements Definition
  • Design Specifications
  • Asset Management
  • Software License Tracking
  • Technology Architecture
  • Integration and Testing
  • Implementation and Migration
  • Training and Knowledge Transfer
  • Documentation
  • Operations and Administration
  • Technology Refreshment and Replenishment

Manage Cross functional support to ensure the Service Delivery which includes
  • Availability Management
  • Capacity Management
  • Performance Management
  • Service Level Monitoring and Reporting
  • Service Support which includes
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Reporting SLRs

Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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