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It Service Management Jobs in Tennessee (NOW HIRING)

TecTammina

IT Service Management Lead

Memphis, TN · On-site

... technology services and support to the client's business users. Skill Requirements for Lead (on ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...

Hitachi

IT Service Delivery Manager

Alamo, TN

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...

Monogram Health, Inc.

Director IT Operations

Brentwood, TN · On-site

$125 - $150/hr

This is a hands‑on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

Monogram Health

Director IT Operations

Brentwood, TN · On-site

This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...

IntelliPro

IT Specialist

Cookeville, TN · On-site

... IT service management tools. • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. • Assist with audio/video conferencing and meeting room ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

University of Memphis

IT Service Desk Agent

Memphis, TN · On-site

$16.50 - $21.25/hr

The IT Service Desk Agent provides first-level technical support to students, faculty, staff, and ... Ability to manage multiple requests and priorities in a fast-paced environment. * Willingness and ...

Ipro Networks Pte. Ltd.

IT Specialist

Cookeville, TN · On-site

$250/hr

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving ... Excellent organizational, time management, written and verbal communication skills * Strong working ...

Summit BHC

Director of Service Delivery - IT

Franklin, TN · On-site

$150 - $200/hr

Service management functions include the Summit IT Service Desk and all associated ITIL processes including, but not limited to, change, incident, problem, asset, and configuration management. End ...

Summit BHC

Director of Service Delivery - IT

Franklin, TN · On-site

$209K/yr

Service management functions include the Summit IT Service Desk and all associated ITIL processes including, but not limited to, change, incident, problem, asset, and configuration management. End ...

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All JobsIt Service Management JobsIt Service Management Jobs in Tennessee

It Service Management information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do it service management jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it service management in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What are the most commonly searched types of It Service Management jobs in Tennessee?

The most popular types of It Service Management jobs in Tennessee are:

What are popular job titles related to It Service Management jobs in Tennessee?

For It Service Management jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Service Management jobs in Tennessee look for?

The top searched job categories for It Service Management jobs in Tennessee are:

It Service Management jobs near you
Infographic showing various It Service Management job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

IT Service Management Lead

TecTammina

Memphis, TN • On-site

Contractor

Re-posted 18 days ago

Job description

Job Description

Job Description


Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.


Skill Requirements for Lead (on-site in Memphis):

  • Experienced in Service Management delivery
  • Experienced in ITIL
  • Experienced in requirements gathering (from customer team), workflow from old tools to new in:
  • o Problem Management
  • o Incident Management
  • o Event Management
  • o Change Management (FIRST PRIORITY)
  • o Incident Managemento general service management dashboards
  • Workshop delivery expert
  • Process Guide writer
  • As-Is writer



Additional Information

Share the Profiles to dinesh@techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract

Duration:6+Months

Citizenship: USC/H1B/GC

Expenses: All-inclusive


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