ZipRecruiter

Log In

1

It Service Management Jobs in Tennessee (NOW HIRING)

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

$29/hr

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

Pearson

Senior Lead, Service Management

Nashville, TN · On-site

Make technology work for everyone, everywhere. Pearson, the world's leading learning company, is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... IT Service Desk Engineer Company: Techmer PM Location: Clinton, Tennessee, United States Salary ... Remedy Service Management * PowerShell and Automation Tools * LAN/WAN Networking Technologies Key ...

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

Through our performance management program, you can earn additional annual incentives as you set ... Ensures required IT services are identified, developed, and supported to the satisfaction of the ...

Lyric

Senior Manager, Corporate IT

Nashville, TN · On-site

$126K - $127K/yr

The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT ... Applications, and Service Management. This is a highly hands-on leadership role focused on ...

Tennessee Board of Regents

IT Technician

Gallatin, TN

$42K - $50K/yr

Manages an IT Service Management (ITSM) system that tracks all of the software/hardware assets of the college. Other duties as assigned. Minimum Qualifications: Associate's degree in a computer ...

previous pagenext page

Showing results 21-40

All JobsIt Service Management JobsIt Service Management Jobs in Tennessee

It Service Management information

See Tennessee salary details

$30K

$63.5K

$107.6K

How much do it service management jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it service management in Tennessee is $63,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,100.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What are the most commonly searched types of It Service Management jobs in Tennessee?

The most popular types of It Service Management jobs in Tennessee are:

What are popular job titles related to It Service Management jobs in Tennessee?

For It Service Management jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Service Management jobs in Tennessee look for?

The top searched job categories for It Service Management jobs in Tennessee are:

It Service Management jobs near you
Infographic showing various It Service Management job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,506 per year, or $30.5 per hour.

IT Support Associate

Cognizant Technology Solutions

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Description - External
Job Title: IT Support Analyst
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Job Summary
The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the client organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
End User Support
• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
Endpoint Management
  • Deploy, configure, and maintain desktops, laptops, and mobile devices.
  • Support device imaging, software installations, upgrades, and patch management.
  • Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
  • Track IT assets and maintain accurate inventory records.
  • Provide hands-and-feet support for infrastructure, network, server, and security teams.
  • Assist with network connectivity troubleshooting.
  • Support datacenter equipment, racks, cabling, and local infrastructure activities.
  • Coordinate with vendors and third-party support providers.
  • Develop and maintain technical documentation, knowledge articles, and support procedures.

Required Technical Skills
  • Windows 10/11 Administration
  • Active Directory & Group Policy
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Hardware & Software Troubleshooting
  • IT Service Management (ITIL)
  • Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Remote Support Tools
  • Customer Support & Incident Management
  • Printer and Peripheral Support

Qualifications
  • Preferred Bachelor's Degree in Information Technology, Computer Science,
  • 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

Soft Skills
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Ability to work effectively under pressure.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Team-oriented with strong stakeholder management capabilities

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply